Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Emirates from Rome Fiumicino (FCO) to Brisbane Brisbane International Airport (BNE) can publish comments and airline reviews here.
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Emirates
1 reviews
5.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Rome - Brisbane
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
5out of5
Check in and boarding rating:
5out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Luggage handling rating:
1out of5
Incident handling rating:
3out of5
1
1
Customer reviews and ratings
Date:08 July 2010
jensien
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
"For such a long flight it was excellent. 4 hours in Dubai was ok even though I was a bit tired by the time I got there and the plane was full. The flight staff were excellent and looked after everyone very well. I have travelled many times the same route with other airlines and this flight was one of the best I have taken."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
"CheckIn: Excellent in Rojme"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
4out of5
"Stopovers: the stopover in Dubai was very busy and ok, but when you are tired no where is that good."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I weighed my bag and then had it plastic wrapped only to be told at the check in it was 2 kg overweight. And to open it up and remove the excess which of course I could not do so I had to pay $AU140 which did not make me that happy in Brisbane. I always find the staff in Australia to be very unfriendly and sticklers for the rules."