Flight reviews Bulgaria Air Brussels Brussels National (BRU) - Sofia Sofia Intl (SOF)
Only eDreams' clients who have flown with Bulgaria Air from Brussels Brussels National (BRU) to Sofia Sofia Intl (SOF) can publish comments and airline reviews here.
Compare Bulgaria Air with other airlines
| Bulgaria Air | 12 reviews | 3.8 | |
| Swiss | 3 reviews | 3.7 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Brussels - Sofia 
Customer reviews and ratings
Average ratings (12 customers)
Overall Rating:
Check in and boarding rating:
4.4out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2.6out of5
Luggage handling rating:
4out of5
12
12Customer reviews and ratings
Date:22 July 2011
El Guan Love
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: I'm 1m93 tall and my legs won't fit between my seat and the row in front of me. Quite a hassle after only a couple of minutes"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:01 May 2011
Naoko Brussels
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
Online/Telephone Check in available: No
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Damaged luggage: No
Date:04 October 2010
Etienne
-What age are you? 51-70
Overall rating
Overall Rating:
"I think the most interesting information for you comes from dissatisfied customers. But I saw nothing to be dissatisfied about"
Check in and boarding
Check in and boarding rating:
5out of5
Waiting time at check-in: Less than 10 minutes
"CheckIn: Very quick (maybe because I was well on time)"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
4out of5
"Stopovers: A stopover during a relatively short flight is never agreeable ( in my case in Amsterdam) , but this is something that price-conscious travelers must accept."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:24 August 2010
Tatyana
Overall rating
Overall Rating:
"2h and a half delay plus delayed luggage"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
Date:02 June 2010
doronmicky
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Date:18 May 2010
Krissy
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"a very small airplain for the flight from BRU to SOF thus the turbolence was very strong, seats were narrow and small and comfort of the flight compromised."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: see the comment to point 1"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:18 May 2010
Efour
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Quite an old plane, not giving much confidence"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: handled by FlightCAre in Brussels, friendly staff"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: The seat was loose, and in general, the plane was old"
Date:04 January 2010
Syncro69
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Brussels Airport was Slow to bring out the luggage."
Date:20 December 2009
Nati
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): More than 26
Seat reason: No seat selected
Luggage check in (?): More than 26
No of bags: 1
"Surcharges comments: It is not ok to charge so big amount at airport for extra luggaga. Other company would allow you po pay smaller charge online."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:22 November 2009
slavkatcholakova
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
VIP lounge rating:
4out of5
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
© 2012 Edreams International Network - Licenced Travel Agent GC88MD - 601 World Trade Center North, 08039 Barcelona