Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Bulgaria Air from Sofia Sofia Intl (SOF) to Athens E. Venizelos (ATH) can publish comments and airline reviews here.
Compare Bulgaria Air with other airlines
Bulgaria Air
7 reviews
3.7
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Sofia - Athens
Customer reviews and ratings
Average ratings (7 customers)
Overall Rating:
3.7out of5
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
4.2out of5
Aircraft rating:
4.2out of5
Comfort/Space between seats:
4.2out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
3.2out of5
Luggage handling rating:
4.4out of5
7
7
Customer reviews and ratings
Date:17 November 2011
Squirt
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
3out of5
Value for money rating (experience/price):
3out of5
"I was really upset at hoe many times the flight was delayed. It was delayed and pushed back 11 hours."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:17 November 2011
jazzysmile
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
4out of5
"Everyone was extremely friendly even though the flight was delayed and it was late at night! The flight was very smooth and I will definitely be traveling again with this airline! However, I will not be making reservations through E-dreams again. Our original flight time was changed at least 3 times and we were bumped to a later flight even when the earlier flight was still available. This was extra stress and did make us have to change our plans."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: You cannot check in more than 2 hours before take off. So showing up really early isn't very important!"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: The aircraft had more leg room than many other planes! It was quite comfortable!"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:16 August 2011
vsto
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Value for money rating (experience/price):
5out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: The Athens Airport procedure for extra-Shengen flights is a bit complicated and time consuming."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:08 July 2011
rhoofs
Overall rating
Overall Rating:
1out of5
"Flight got cancelled due to strikes"
Date:18 October 2010
Beatris
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:09 March 2010
IVANOVA
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
VIP lounge rating:
5out of5
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
"Aircraft: no"
Date:22 December 2009
andrikvag
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20