Flight reviews Ryanair Alicante
(ALC) - London Gatwick (LGW)
Only eDreams' clients who have flown with Ryanair from Alicante
(ALC) to London Gatwick (LGW) can publish comments and airline reviews here.
Compare Ryanair with other airlines
| Ryanair | 7 reviews | 3.9 | |
| Easyjet | 2 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (7 customers)
Overall Rating:
3.9out of5
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.6out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3out of5
Air stewards service:
4.2out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
4.3out of5
Incident handling rating:
2out of5
Date:12 September 2011
chrissyB
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
4out of5
"I do wish airlines like Ryannair would allocate seats, I (and everyone else I spoke to) really dislike having to find our own seats, it can be mayhem!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:08 September 2011
Braeburn
-Gender: Female
-What age are you? over 70
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
4out of5
"Very long check-in queue at Alicante Airport served by only one staff member, waited nearly an hour to reach desk before deciding to open an extra desk. Everyone very unhappy. The volume of people waiting was obvious and one check-in desk was ridiculous.
Air bridges! Sorry to bring this up but it was blowing a gale at Gatwick and raining as we boarded. No shelter on tarmac as we walked to the plane and up the steps. Very unpleasant (ruined my hairdo!!).
Surely the need for air bridges could be based on the weather prevailing on the day, not profit."
Air bridges! Sorry to bring this up but it was blowing a gale at Gatwick and raining as we boarded. No shelter on tarmac as we walked to the plane and up the steps. Very unpleasant (ruined my hairdo!!).
Surely the need for air bridges could be based on the weather prevailing on the day, not profit."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: open desks appropriate to the number of people waiting to check-in. We hadnīt moved forward in nearly an hour and lots of people still behind me.
Finally, someone noticed and another desk was opened but comments by this time were not complimentary."
Finally, someone noticed and another desk was opened but comments by this time were not complimentary."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
4out of5
Quantity of food:
5out of5
"Aircraft: Missed the pocket on back of seats for glasses, newspapers, etc."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Would need facilities to personally check weight of luggage before checking-in. One or two weighing machines easily accessible at departures would be very useful. Prevent all that changing of clothes from one suitcase to the other BESIDE the check-in desk, which we noticed a lot of passengers had to do. Kneeling on the floor, etc., obstructions at the desk, people walking round each other, etc. In fact I think it should be obligatory to use these weighing machines if they are provided. Less hassle for the staff as well. Failing that a separate area specifically for rearranging suitcase contents!!!"
Date:30 December 2010
Morag29
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
"Both out & in flights on time even though there was snow."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quantity of food:
4out of5
"Aircraft: All ok"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: All ok"
Date:02 October 2010
Jolly
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
"Booked evening before as Easyjet cancelled our orig. flight at short notice. Compared to the flight out this one was a dream; the cabin crew were business like and very helpfull. Flight was on time. A good expirience all round."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: It was a national strike. We had no baggage, only carry-on bags. The booking lady was very helpfull."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:29 September 2010
Carnation
-Gender: Female
-What age are you? over 70
Overall rating
Overall Rating:
5out of5
"Very good service especially regarding assistance"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: All staff very helpful at airport and on plane"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Special seating for assistance, very good"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: no problems"
Date:08 September 2010
Jules1
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"Very strange the captain doesnt speak to his passengers and felt the staff were on a mission to try to sell you anything."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: staff ok at london but not cheery at alicante"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: Very small seats"
Incidents
Incident handling rating:
2out of5
"Incidents: A passenger had spilt his red wine on me and was veery apolgetic but the stewardess but was just standing there staring as she was trying to sell a lottery ticket. I had to ask her to get some tissues!"
Date:14 August 2010
Marria
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
1out of5
"by far the worst flight in my life
first were made 2 wait for about an hour to dorp bags
than charged double the price of the flight for bag check in
had to run to the boarding gate since were were made to wait for so long although i arrived 2 hours prior the flight
EXTREMELY RUDE STUFF
i was given zero assistance and they clearly didnt care if i d fly at all let alone about the qualityof my expereince
under no circumstances will i ever fly with ryanair again, worst company in the world which really should not exist"
first were made 2 wait for about an hour to dorp bags
than charged double the price of the flight for bag check in
had to run to the boarding gate since were were made to wait for so long although i arrived 2 hours prior the flight
EXTREMELY RUDE STUFF
i was given zero assistance and they clearly didnt care if i d fly at all let alone about the qualityof my expereince
under no circumstances will i ever fly with ryanair again, worst company in the world which really should not exist"
Surcharges
Seat reason: No seat selected
Check in reason: Check-in online
Luggage check in (?): More than 26
No of bags: 1
Hand luggage (?): More than 26
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
VIP lounge rating:
1out of5
"CheckIn: it was a horrendous expreience
the staff was rude and clearly had no idea what they were doing
my extra payments were extortionate
for the amount of money i could have easily flown i business class"
the staff was rude and clearly had no idea what they were doing
my extra payments were extortionate
for the amount of money i could have easily flown i business class"
The Aircraft
Aircraft rating:
1out of5
"Aircraft: it was just awful the seats were reallly small, the abgs were about to drop everywhere from the overhead lockers"
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