Flight reviews Ryanair Brussels Brussels S Charleroi (CRL) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with Ryanair from Brussels Brussels S Charleroi (CRL) to Madrid Barajas (MAD) can publish comments and airline reviews here.
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| Ryanair | 11 reviews | 2.7 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (10 customers)
Overall Rating:
2.8out of5
Check in and boarding rating:
2.9out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
2.2out of5
Air stewards service:
2.8out of5
In-flight entertainment (Music, newspapers, TV):
1.6out of5
Luggage handling rating:
2.7out of5
Incident handling rating:
3out of5
Date:29 July 2011
linatap
Overall rating
Overall Rating:
1out of5
"The flight was supposed to be from Brussels but it left from a very far away airport, that was about 40 minutes from Brussels, passangers should be warned about that"
Check in and boarding
Check in and boarding rating:
1out of5
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Lost Luggage: No
Damaged luggage: No
Date:19 June 2011
jules verne
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
2out of5
"Staff can be much, much more friendly to the customers"
Check in and boarding
Check in and boarding rating:
3out of5
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
"Aircraft: staff treated customers like cattle, was much better on return flight"
Date:08 April 2011
Belavedra
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"Appart from the annoyance of having to go to Charleroi, and the inconvenience of having to carry my handbag inside my travel bag, it is the constant efforts to sell you stuff that are exhausting with Ryan Air: first the meal, then smokeless cigarettes, then phone cards, followed by duty free items, and then scratch cards to win prizes, and then food again.... The first flight was a bit late, the return flight was on time and overall they were very good."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
"CheckIn: Boarding works on a "first come first served" basis, so you have to stand in line well before boarding if you are particular about the kind of seat you want (window/aisle/front of plane/emergency exit...)"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:01 November 2010
Constancia
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
2out of5
"From experience, I already expect some hussle when flying with Ryanair but this is greatly increased when flying from Charleroi, which I tried to avoid but couldn't this time.
I travelled with an arm in plaster due to a broken wrist but was not allowed to carry an insignificant bag though having to open and close my hand luggage every time I needed something was very difficult for me. I finally bought something in the "duty free" shops just to be able to carry a few things handy, as plastic bags from these shops are allowed. The flight was late, perhaps through no fault of the airline but I am sure they could provide more truthful information about know regarding our likely time of departure. We were at least one and a half hours late."
I travelled with an arm in plaster due to a broken wrist but was not allowed to carry an insignificant bag though having to open and close my hand luggage every time I needed something was very difficult for me. I finally bought something in the "duty free" shops just to be able to carry a few things handy, as plastic bags from these shops are allowed. The flight was late, perhaps through no fault of the airline but I am sure they could provide more truthful information about know regarding our likely time of departure. We were at least one and a half hours late."
Surcharges
Payment by credit card (?): 8-10
Luggage check in (?): More than 26
No of bags: 1
Hand luggage (?): 0-2
"Surcharges comments: I understand it should be possible to pay more when buying Ryanair tickets online if instead of checking in a 15 kg bag (?15) one wanted to check in a 20 kg bag (some ?35 or less) but in eDreams website this possibility was not offered and I had to pay ?60, besides the ?15 already paid, because the weight shown in the Ryanair checking counter was 18 kg."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: Apart from problems already mentioned, though the queu to check in for those of us that had already done so on line was rather long"
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: Just the bare essentials. Not much leg space, no reclining seats or bags at the back of the seats ..."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Please refer to comments above.
I rate the steward's service as good because on entering the plane I asked for a glass of water to take a medicine and it was actually given to me,"
I rate the steward's service as good because on entering the plane I asked for a glass of water to take a medicine and it was actually given to me,"
Incidents
Incident handling rating:
3out of5
Other incidents: I had to check in hand luggage
"Incidents: Not actually check in but despite all the checking and restrictions there was obviously not enought room in the aircraft for every passenger to carry one standard size bag and a few of them had to be taken down to the hull. Since all that I had as hand luggage was very important to me (documents and a laptop mainly) I had to take almost everything out as my bag had no lock.,"
Date:23 August 2010
Iriskalt
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
"Low rate - the main advantage. The flight was on time - that's good!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: Just normal check-in. :)"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: It was strange that we didn't have seats - just took free seats on the plane."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Anybody can take your luggage - noone check you documents fit your luggage stick!"
Date:08 May 2010
ATHA
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
2out of5
"no indication in advance that the flight was going from Charleroi - gets 2 only because of price -cramped leg room (I couldnt sit without my legs braced against the chair in front).
food was expensive."
food was expensive."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: security personnel very rude and unhelpful: they delay things unecessarily.
waited patiently in the queue, then got on a bus (late) which opened the doors the wrong side (last persons to arrive got onto the plane first)."
waited patiently in the queue, then got on a bus (late) which opened the doors the wrong side (last persons to arrive got onto the plane first)."
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: do some proper cleaning (dirty & wet floor , sticky seat (chocolate), dirty toilet seat). cabin staff clean the airplane then serve out food!! DISGUSTING - I am sure this contravenes European Law of Hygene!!!!!!!!!"
Date:20 January 2010
MaiseAnjo
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
3out of5
Surcharges
Check In (?): More than 26
Check in reason: Airline company's check-in desk
Luggage check in (?): More than 26
No of bags: 1
Food (?): 4-6
Drink (?): 6-8
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: we had a few drinks and broke almost all"
Date:10 January 2010
takahashi
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: There was such a long line,but only one check in counter was opening in Madrid."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quantity of food:
3out of5
Date:13 November 2009
Vanhellemont
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:30 October 2009
grandry
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
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