Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:08 September 2010
lin34
Overall rating
Overall Rating:
2out of5
"seats dont recline, very uncomfortable flight"
Surcharges
Payment by credit card (?): More than 26
Hand luggage (?): More than 26
"Surcharges comments: my carry on luggae was half an ince too big, was forced to check it for ?35"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: long line, took forever. check in staff was rude"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
"Aircraft: everything seemed very cheap, get what you pay for"
Date:23 February 2010
mc20
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"flight delayed 2 hours on return flight"
Check in and boarding
Check in and boarding rating:
5out of5
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:19 August 2009
swear
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"The weight limit for checked baggage is unreasonably low. The only assistance your employees gave was to tell us that this is a low budget airline. Customer service on a whole was lacking."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: If everything that I have is going on the plane, what difference does it make whether I carry it or check it. The checked baggage weight should be inline with other airlines."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: No pockets in the rear of the seats??? I almost injured myself slipping on a laminated menu that ended up on the floor."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20