Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Ryanair from Dublin
(DUB) to London Gatwick (LGW) can publish comments and airline reviews here.
Compare Ryanair with other airlines
Ryanair
4 reviews
3.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Dublin - London
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
3out of5
Value for money rating (experience/price):
1out of5
Check in and boarding rating:
2.5out of5
Aircraft rating:
2.8out of5
Comfort/Space between seats:
2.5out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
3out of5
Incident handling rating:
1out of5
4
4
Customer reviews and ratings
Date:31 October 2011
pereiras
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
Value for money rating (experience/price):
1out of5
"staff at the aeroport was not helpfull and also was quite rude. We lost our flight due to traffic from dublin city centre to the aeroport, we managed to buy another flight for the same day, which end up beiing delayed almost one hour, with no explanation, at all. only when in the flight, the captain apologised, before no one knew what was happening."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
"CheckIn: we travel with easy jet prior to this flight, and we payed for 20kg lugage, we found out that with ryanair we where only allowed 15 kg, so we really were after all very disapointed"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: No
Damaged luggage: No
"Luggage handling: should be allowed the 20kg per person, you are really paying for it anyhow"
Incidents
Incident handling rating:
1out of5
Date:07 September 2010
Barbie77
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Date:06 September 2010
Yaron
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:18 April 2010
Tedsauz
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
VIP lounge rating:
3out of5
"CheckIn: Why do they have immigration officers at the boarding gates. They single out foreigners and check their passports. I found it very offensive for the airline to do that and I'll avoid travelling with them at all cost."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft: