Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Ryanair from London Luton International (LTN) to Marrakech Menara (RAK) can publish comments and airline reviews here.
Compare Ryanair with other airlines
Ryanair
4 reviews
4.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Marrakech
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
4out of5
Check in and boarding rating:
3.5out of5
Aircraft rating:
3.8out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.3out of5
In-flight entertainment (Music, newspapers, TV):
1.3out of5
Travel with children rating:
3out of5
Luggage handling rating:
4out of5
4
4
Customer reviews and ratings
Date:17 August 2010
MrMatt
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
3out of5
"16KG for baggage is rubbish - the same airplane coming back gave us over 30KG. I cannot believe it saves that much fuel and lets be honest, Ryanair charge you for everything else to make their money back anyway."
Surcharges
Payment by credit card (?): 18-22
Check In (?): More than 26
Check in reason: Airline company's check-in desk
Luggage check in (?): 18-22
No of bags: 1
Food (?): 10-14
"Surcharges comments: Ryanair charge you for every little think - if you cannot check in online its £40 ...why on earth is that? What is paying by CC £20???"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
"CheckIn: More attendants at the check in desks."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:03 August 2010
farrah
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Air Stewardess so rude or maybe unable to completly understand the English Language"
Surcharges
Payment by credit card (?): 0-2
Check In (?): 0-2
Unaccompanied minors (?): 0-2
"Surcharges comments: Clearly my Daughter who I made a seperate booking for could not check in online. She is 14 and travelling with me. So unfair"
Check in and boarding
Check in and boarding rating:
4out of5
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Travelling with children
Travel with children rating:
3out of5
"Children: Pls sometimes if we decide to change our mind and bring our child let us check in on line"
Date:11 July 2010
Lily99
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Surcharges
Payment by credit card (?): More than 26
Drink (?): 2-4
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: Boarding gate went up very late, meaning it was rather a rabble."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:12 May 2010
julia123
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Surcharges
Payment by credit card (?): 18-22
Luggage check in (?): More than 26
No of bags: 1
Food (?): 8-10
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
"Aircraft: not enough legroom"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes