Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Ryanair from Madrid Barajas (MAD) to Girona Costa Brava (GRO) can publish comments and airline reviews here.
Compare Ryanair with other airlines
Ryanair
3 reviews
2.7
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Madrid - Girona
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
2.7out of5
Check in and boarding rating:
3.3out of5
Aircraft rating:
3.3out of5
Comfort/Space between seats:
2.3out of5
Air stewards service:
3.3out of5
In-flight entertainment (Music, newspapers, TV):
1.7out of5
Luggage handling rating:
2out of5
Incident handling rating:
1out of5
3
3
Customer reviews and ratings
Date:05 July 2010
stormbringer
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
2out of5
"Flights were organized very bad. Boardings started late and, as a result, stuff asked us to be quickly to take off at time. The plains were overcrowded."
Surcharges
Payment by credit card (?): 4-6
"Surcharges comments: There was no mention about addition charges for online payments."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: Started late. Big boarding queues."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: The police came to take away a suspicious man and was searching for something around his seat."
Date:22 September 2009
Ariadna
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
"Aircraft: The boarding was too slow because of that the plane left nearly half an hour late."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: To be able to take not only 15kg nor 20km."
Date:04 August 2009
Aquila98
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"We had no bags (not even carry on) so check-in was easy"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: We had no bags (not even carry on) so check-in was easy"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft: