Flight reviews Ryanair Madrid Barajas (MAD) - London Stansted (STN)
Only eDreams' clients who have flown with Ryanair from Madrid Barajas (MAD) to London Stansted (STN) can publish comments and airline reviews here.
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| Ryanair | 9 reviews | 1.9 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (9 customers)
Overall Rating:
1.9out of5
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
1.9out of5
Aircraft rating:
3.3out of5
Comfort/Space between seats:
2.9out of5
Air stewards service:
2.9out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
3.3out of5
Incident handling rating:
2out of5
Date:24 August 2012
MM_1_30
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
2out of5
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 30 and 40
Date:27 June 2011
donotuseiberia
Overall rating
Overall Rating:
1out of5
"We flight was delayed for 2 hours.
Once all the passengers were on board, an with its belts fasted, Iberia told us the flight will go to Seville instead of Jerez, because Jerez airport closed at 00:00 and we weren't allow to land there. We arrive to Jerez by bus at 2:00 a.m. in the morning."
Once all the passengers were on board, an with its belts fasted, Iberia told us the flight will go to Seville instead of Jerez, because Jerez airport closed at 00:00 and we weren't allow to land there. We arrive to Jerez by bus at 2:00 a.m. in the morning."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Finger
"CheckIn: Not enough Iberia personnel in T4 Barajas airport"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:23 April 2011
nomoreryanair
Overall rating
Overall Rating:
1out of5
"Thet made me pay 40 euros because the online check in system was not working."
Surcharges
Check In (?): More than 26
Check in reason: Airline company's check-in desk
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Date:29 March 2011
clementSwiss
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
1out of5
"Rip-off: instead of trying to pretend to be cheaper than other companies, the overall traveling cost is actually higher in the end with an extremely low service quality! I can't see the point of having such air flight companies!"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
VIP lounge rating:
1out of5
"CheckIn: It is a very unpleasant feeling to be checked for the correct size and weight of its bag just before boarding (it's like someone is trying to screw you by any means... and you never know where it is going to come from).
Unpleasant feeling to have to leave the luggage at the bottom of the aircraft in case it does not fit the company's recommendations"
Unpleasant feeling to have to leave the luggage at the bottom of the aircraft in case it does not fit the company's recommendations"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Date:22 December 2010
Xian
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"Improve your costumer service"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: The next time the weather is bad, and there is a delay in the crew let people know what is happening, because you left us standing there, and the people at the desk where not putting any attention to us."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:09 November 2010
Florin275
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"We have to wait long before boarding"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: We have to wait long before boarding"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: was not enough room for luggage"
Date:08 October 2010
LollyB
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
2out of5
"The staff need to improve their communication skills/ english and need to be more friendly and helpful, I think that is what is expected in customer service."
Surcharges
Check in reason: Check-in online
Luggage check in (?): 18-22
"Surcharges comments: The online check in never gave me a preference of luggage weight and it therefore automatically selected 15kg when I needed 20kg. Also there doesn't seem to be any advantage to checking in online as their was only one desk for each flight which every one is in anyway."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: The flight needed more than one check in desk as we waited for an hour an half in line and then to be told that we should have come earlier"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: The staff at the check in desk would not allow me to check my luggage in as it was over weight. They did not adeqautely explain what I was supposed to do with the luggage, they were not helpful upon further questioning so I proceeded to the customer service desk where I thought I had to pay for the extra luggage. While all this was going on our plane was boarding so I was quite stressed. This staff member rang the check in desk and all she said was "go to gate ! go to gate!" I was unaware that I could take a large suitcase through security to the plane espiecially with all the liquids but no one stopped me and we made it just in time. The staff at the gate were laughing and carrying on that I had my large suitcase with me. I told them that they wouldn't allow me to check the bag in and they replied by saying that I was late. I thought that arriving 2 hours early was sufficient but obviously due to the inefficiency of the airline that isn't the case."
Date:02 August 2010
AndieT
Overall rating
Overall Rating:
1out of5
"Flight was x4hrs late from Madrid to London.. so totalling x6 hours! no anouncements on the tanoy at Madrid."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: Boarding gate changed three times! plane was late, man checked and noted our tickets, then checked them again when we boarded."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: After x2hr delay we got back onto flight schedule and were about to take off when a lady wanted to get off for no apparent reason, the entire plane with children in 30deg heat with minimal air con were extremely upset as did not think this was an option at this late stage. At the start there was no explanation of why we were delayed in the first place. Plane then had to be refueled before arriving in London 4hrs later than scheduled."
Date:17 May 2010
Debralondon
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: it was the first flight of the day and everything went smoothly with no delays"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
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