Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Ryanair from Reus
(REU) to London Stansted (STN) can publish comments and airline reviews here.
Compare Ryanair with other airlines
Ryanair
2 reviews
1.5
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Reus - London
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
1.5out of5
Value for money rating (experience/price):
3out of5
Check in and boarding rating:
2out of5
Aircraft rating:
2out of5
Comfort/Space between seats:
2out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
2.5out of5
2
2
Customer reviews and ratings
Date:27 September 2011
abdominavel
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
2out of5
Value for money rating (experience/price):
3out of5
"Flight delays a lot, personal rude, the company is not organized, we were waiting 2 and a half hour to flight in the airplane. I will never fly by ryanair again! It is always stressed to fly by ryanair, problems with bags, plroblem, in the queue. You should train your staff and pay more money to them, otherwise the company is gonna crack!!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: very tight, unconfortable."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: no problems"
Date:29 June 2010
else
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"1h standing on line 1h waiting inside the plain air conditioning extremely cold temperature"
Surcharges
Payment by credit card (?): More than 26
Luggage check in (?): More than 26
No of bags: 2
Drink (?): 2-4
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: bad attitude from one stewardess, dirty floor, no water served when we stay 1h waiting inside plain"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: this this their main business!!! ryanair is expecting to find extra weight or size to get money."