"Ryanair treat customers with contempt. on both outward and return journeys we met with many problems.
When we arrived at Stanstead at 2 pm for a 3.45 flight we had to queue 45 minutes to check cases in they had about 6 daeks open for numerous flights. We then discoved the onerous weight allowance and were 5 kilos over and asked to pay £ 100 surcharge, the couple we were travelling with were 8 kilos over but only had one suitcase although two had been paid for. We explained that overall we had 58 kilos and between us for 4 suitcaese we had 2 kilos to spare. They would not accept this and we were advised to buy a new case and redistribute the loads of the cases. We did this and used the weighing scales within the airport, as you could not remove items from a case to see if you were coming within range you had to keep reweighing. After about 8 lots of 50 pence to this money making machine we checked our bags in and went though customs control, due to the queues and the weight problem by the time we reached duty free it was the last call for our flight, my wife did need to buy one item from the Clarins desk which she did, the comment from the sales staff when we asked her to hurry is that Ryanair cost them a fortune as the long check in process despite pre printing borading cards cost them a fortune Ryanair customers do not have time for duty free. We then ahd to run 400 yards to our check in gate and then found it was another queue. When on board the flight was delayed 30 minutes. I have never travelled Ryanair before and did not realise the seats do not recline or there is no pouch on the back of the chair in front for newspapers. The palne did arrive on time due to generous timing allowances ( which I admit is all airlines ) After a very bumpy landing we bouncced twice on the runway, A fanfare followed and they congratulated themselves on another flight on time.
The journey back was just as bad, some of this may be down to Spainish ground staff, we arrived at 6.45 for an 8 45 flight and had to queue one hour to check bags in, it was chaos, they main departure boards advised the Stanstead flight was from Check in desks 240 - 245 this was not correct and when you got closer you realised it was only 245 this resulted in very disgrunted customers and lots of pushing in. Once past this stage by the time we got to duty free it was the final call for the flight and we did not have time to shop or even ahve a coffee.
After another long walk in the arport we we jooinecd a 50 yards long queue for passport control with 10 minuted to our flight, a lot of people in the queue were also on the same flight, in the end most Stanstead passengers went to the fornt of the queue and got through, then another ten minutes queue at the check in desk. The plane eventually left neraly an hour late. The pilot blamed the delay on late arrival aproblem outside Ryanair's control ?
When on the plane they had the gaul to say now that you have surived check in customs etc sit bcak and enjoy the flight, what a cheek. We were one of the last groups on the plane and my wife had no space for her bag in the overhead locker, the surly stewarddess said put in on the floor under the seat in front, we advised that on the outward flight we were not allowd to do this, she said this was not the case. About ten mniutes later she advised she had found space elsewhere in the aircraft. We said we were now comfy, she was not happy with this and I informed her I am the customr and can complain if the servise is bad, and she has to accept this and do her job.
Ryanair is not as cheap as they make out. I will never travel Ryanair again. I will pay extra to arrive in comfort without stress and treated like a human being."