Flight reviews Ryanair London Stansted (STN) - Malaga
(AGP)
Only eDreams' clients who have flown with Ryanair from London Stansted (STN) to Malaga
(AGP) can publish comments and airline reviews here.
Compare Ryanair with other airlines
| Ryanair | 7 reviews | 3.1 | |
| Easyjet | 9 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (7 customers)
Overall Rating:
3.1out of5
Value for money rating (experience/price):
3.5out of5
Check in and boarding rating:
3.7out of5
Aircraft rating:
3.1out of5
Comfort/Space between seats:
1.6out of5
Air stewards service:
3.2out of5
In-flight entertainment (Music, newspapers, TV):
1.9out of5
Luggage handling rating:
3.3out of5
Incident handling rating:
3out of5
Date:31 August 2012
El Harrak
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Value for money rating (experience/price):
5out of5
"Excellent flight"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Access to the aircraft: Bus
"CheckIn: Excellent"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
"Aircraft: Everything excellent"
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:11 April 2012
Doesntmatter
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
3out of5
Value for money rating (experience/price):
2out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
VIP lounge rating:
1out of5
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
3out of5
Date:20 October 2010
Mooo
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
3out of5
"Tried to get near to front of queue of Ryan air priority booking but too late to get leg room and seats together so had to sit separately but flight OK"
Surcharges
Payment by credit card (?): 0-2
Choice of seat (?): 0-2
Seat reason: No seat selected
Check In (?): 0-2
Check in reason: Check-in online
Luggage check in (?): 0-2
No of bags: 2
Hand luggage (?): 0-2
Food (?): 0-2
Drink (?): 2-4
Child's pushchair (?): 0-2
Unaccompanied minors (?): 0-2
Pets (?): 0-2
Preferential boarding (?): 4-6
"Surcharges comments: Would prefer seat allocation on Ryan air - too stressful in the battle to get leg room."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: Good to check in on line."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: Not enough leg room except on front seats"
Date:26 July 2010
robertomont
-Gender: Male
-What age are you? over 70
Overall rating
Overall Rating:
3out of5
"a bit sardinish, but overall a normal short trip, althogh seats did not recline , dont fancy along trip like this"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
"CheckIn: if you are talking about getting in touch with Ryanair for a bit of information....................1 out of 10"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: totally basic"
Luggage handling
Luggage handling rating:
3out of5
Lost Luggage: No
Damaged luggage: No
"Luggage handling: once the luggage was checked in the service was normal, we got our luggage quickly at the other end both out and return"
Date:10 July 2010
Andy22
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
1out of5
"Ryanair treat customers with contempt. on both outward and return journeys we met with many problems.
When we arrived at Stanstead at 2 pm for a 3.45 flight we had to queue 45 minutes to check cases in they had about 6 daeks open for numerous flights. We then discoved the onerous weight allowance and were 5 kilos over and asked to pay £ 100 surcharge, the couple we were travelling with were 8 kilos over but only had one suitcase although two had been paid for. We explained that overall we had 58 kilos and between us for 4 suitcaese we had 2 kilos to spare. They would not accept this and we were advised to buy a new case and redistribute the loads of the cases. We did this and used the weighing scales within the airport, as you could not remove items from a case to see if you were coming within range you had to keep reweighing. After about 8 lots of 50 pence to this money making machine we checked our bags in and went though customs control, due to the queues and the weight problem by the time we reached duty free it was the last call for our flight, my wife did need to buy one item from the Clarins desk which she did, the comment from the sales staff when we asked her to hurry is that Ryanair cost them a fortune as the long check in process despite pre printing borading cards cost them a fortune Ryanair customers do not have time for duty free. We then ahd to run 400 yards to our check in gate and then found it was another queue. When on board the flight was delayed 30 minutes. I have never travelled Ryanair before and did not realise the seats do not recline or there is no pouch on the back of the chair in front for newspapers. The palne did arrive on time due to generous timing allowances ( which I admit is all airlines ) After a very bumpy landing we bouncced twice on the runway, A fanfare followed and they congratulated themselves on another flight on time.
The journey back was just as bad, some of this may be down to Spainish ground staff, we arrived at 6.45 for an 8 45 flight and had to queue one hour to check bags in, it was chaos, they main departure boards advised the Stanstead flight was from Check in desks 240 - 245 this was not correct and when you got closer you realised it was only 245 this resulted in very disgrunted customers and lots of pushing in. Once past this stage by the time we got to duty free it was the final call for the flight and we did not have time to shop or even ahve a coffee.
After another long walk in the arport we we jooinecd a 50 yards long queue for passport control with 10 minuted to our flight, a lot of people in the queue were also on the same flight, in the end most Stanstead passengers went to the fornt of the queue and got through, then another ten minutes queue at the check in desk. The plane eventually left neraly an hour late. The pilot blamed the delay on late arrival aproblem outside Ryanair's control ?
When on the plane they had the gaul to say now that you have surived check in customs etc sit bcak and enjoy the flight, what a cheek. We were one of the last groups on the plane and my wife had no space for her bag in the overhead locker, the surly stewarddess said put in on the floor under the seat in front, we advised that on the outward flight we were not allowd to do this, she said this was not the case. About ten mniutes later she advised she had found space elsewhere in the aircraft. We said we were now comfy, she was not happy with this and I informed her I am the customr and can complain if the servise is bad, and she has to accept this and do her job.
Ryanair is not as cheap as they make out. I will never travel Ryanair again. I will pay extra to arrive in comfort without stress and treated like a human being."
When we arrived at Stanstead at 2 pm for a 3.45 flight we had to queue 45 minutes to check cases in they had about 6 daeks open for numerous flights. We then discoved the onerous weight allowance and were 5 kilos over and asked to pay £ 100 surcharge, the couple we were travelling with were 8 kilos over but only had one suitcase although two had been paid for. We explained that overall we had 58 kilos and between us for 4 suitcaese we had 2 kilos to spare. They would not accept this and we were advised to buy a new case and redistribute the loads of the cases. We did this and used the weighing scales within the airport, as you could not remove items from a case to see if you were coming within range you had to keep reweighing. After about 8 lots of 50 pence to this money making machine we checked our bags in and went though customs control, due to the queues and the weight problem by the time we reached duty free it was the last call for our flight, my wife did need to buy one item from the Clarins desk which she did, the comment from the sales staff when we asked her to hurry is that Ryanair cost them a fortune as the long check in process despite pre printing borading cards cost them a fortune Ryanair customers do not have time for duty free. We then ahd to run 400 yards to our check in gate and then found it was another queue. When on board the flight was delayed 30 minutes. I have never travelled Ryanair before and did not realise the seats do not recline or there is no pouch on the back of the chair in front for newspapers. The palne did arrive on time due to generous timing allowances ( which I admit is all airlines ) After a very bumpy landing we bouncced twice on the runway, A fanfare followed and they congratulated themselves on another flight on time.
The journey back was just as bad, some of this may be down to Spainish ground staff, we arrived at 6.45 for an 8 45 flight and had to queue one hour to check bags in, it was chaos, they main departure boards advised the Stanstead flight was from Check in desks 240 - 245 this was not correct and when you got closer you realised it was only 245 this resulted in very disgrunted customers and lots of pushing in. Once past this stage by the time we got to duty free it was the final call for the flight and we did not have time to shop or even ahve a coffee.
After another long walk in the arport we we jooinecd a 50 yards long queue for passport control with 10 minuted to our flight, a lot of people in the queue were also on the same flight, in the end most Stanstead passengers went to the fornt of the queue and got through, then another ten minutes queue at the check in desk. The plane eventually left neraly an hour late. The pilot blamed the delay on late arrival aproblem outside Ryanair's control ?
When on the plane they had the gaul to say now that you have surived check in customs etc sit bcak and enjoy the flight, what a cheek. We were one of the last groups on the plane and my wife had no space for her bag in the overhead locker, the surly stewarddess said put in on the floor under the seat in front, we advised that on the outward flight we were not allowd to do this, she said this was not the case. About ten mniutes later she advised she had found space elsewhere in the aircraft. We said we were now comfy, she was not happy with this and I informed her I am the customr and can complain if the servise is bad, and she has to accept this and do her job.
Ryanair is not as cheap as they make out. I will never travel Ryanair again. I will pay extra to arrive in comfort without stress and treated like a human being."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
"CheckIn: Employ more staff and treat people with respect"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: As above more legroom and tilting seats"
Date:26 May 2010
Lewisv
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"Good level of service, flight staff very helpfull and made me very welcome"
Surcharges
Payment by credit card (?): 0-2
Choice of seat (?): 0-2
Seat reason: No seat selected
Check In (?): 0-2
Check in reason: Check-in online
Luggage check in (?): 0-2
No of bags: 1
Food (?): 0-2
Drink (?): 0-2
"Surcharges comments: The cost of the flight should be the cost the customer should pay, extras like food and drink happy to pay for"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: The very best"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: Quite old and a bit tatty seems to have been well used"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: First flight where my luggage was handled very well indeed"
Date:24 December 2009
simonb
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Surcharges
Payment by credit card (?): 6-8
Choice of seat (?): 0-2
Seat reason: No seat selected
Check In (?): 4-6
Check in reason: Check-in online
Drink (?): 4-6
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Incidents
Incident handling rating:
3out of5
Other incidents: Waiting in the aircraft
"Incidents: delay in dept lounge and on board"
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