Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Ryanair from London Stansted (STN) to Hahn Hahn Airport (HHN) can publish comments and airline reviews here.
Compare Ryanair with other airlines
Ryanair
4 reviews
3.3
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Hahn
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
3.3out of5
Check in and boarding rating:
3.8out of5
Aircraft rating:
3.8out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Travel with children rating:
4out of5
Luggage handling rating:
4out of5
Incident handling rating:
1out of5
4
4
Customer reviews and ratings
Date:11 July 2010
jods
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
2out of5
"return Flight was delayed for boarding and then again for take off. Notification was too late leaving us standing in a queue having had our boarding cards checked in"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:13 June 2010
Adriana
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"there is too much commercal on the plain which does not give a chance to relax while flighing. Every 5 minutes there was some anoucement pomoting sale of somthing"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: the preson at the gate was very unplasent and ruin my first experience with this company which will make think twice before booking another flight wih this airline."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Overcharged for luggage or hand luggage
"Incidents: I always travel with the s ame luggage and never had to check in. Since my wheels did not fit to the disigned space I have to check in my luggage. I think that this is outrages and the person that was handiling this situation was very unpersonal and rude."
Date:22 September 2009
BTLEE
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"weight restriction can be imcreased slightly, current 15 kg not suitable for those with connecting international flight"
Surcharges
Luggage check in (?): 8-10
No of bags: 1
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: increase weight restriction"
Date:10 September 2009
Nikilotti
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Boarding Personal didn't seem to have much experience"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft: