Flight reviews Ryanair London Stansted (STN) - Madrid Barajas (MAD)
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| Ryanair | 13 reviews | 2.2 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Madrid 
Customer reviews and ratings
Average ratings (13 customers)
Overall Rating:
Value for money rating (experience/price):
1.5out of5
Check in and boarding rating:
2.6out of5
Aircraft rating:
2.8out of5
Comfort/Space between seats:
2.7out of5
Air stewards service:
3.2out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Travel with children rating:
3out of5
Luggage handling rating:
2.8out of5
13
13Customer reviews and ratings
Date:21 September 2011
CarmenT
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
1out of5
"This airline will charge even for breathing it is ridiculous they do not give you nothing to drink I pay $278 per ticket and the service was the worst will never fly with RYAN air again"
Surcharges
Payment by credit card (?): 10-14
Seat reason: No seat selected
Hand luggage (?): More than 26
"Surcharges comments: THE WORST AIRLINE EVER"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
"CheckIn: it took forever, no seats to sit and wait and they wanted to make the line and wait for the airplane to arrive"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
3out of5
Date:17 August 2011
A passenger
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
2out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
2out of5
Date:17 July 2011
Ben1
Overall rating
Overall Rating:
"Worst flight ever; and I have travelled a lot. Could print my ticket out due to my tavelling situation and got charged an extra 40 pound. I will never fly Ryanair again!"
Surcharges
Preferential boarding (?): More than 26
"Surcharges comments: Ticket print off charge was stupid! Did not need to be 40 quid. But in the end they will never get my business again!"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: Slow and rude"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
1out of5
"Aircraft: Basic and rubbish"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:24 October 2010
blacklight
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"I had an excellent flight,very happy."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: Easy online checking in."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: Very clean + comfortable seating."
Date:19 October 2010
Hangoverboy
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Never let a man as hung over as I was onto a plane. I thought I was going to die."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: Check in was fine but boarding was delayed by at least 30 minutes for reasons unclear."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
Date:20 September 2010
carmina
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"The flight was very late as usual in Rynair.Other than that it was uneventual. The flight Attendant should learn more English."
Surcharges
Payment by credit card (?): 14-18
Seat reason: No seat selected
Check in reason: Check-in online
No of bags: 1
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:08 August 2010
IsaIsa
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Surcharges
Luggage check in (?): More than 26
No of bags: 2
"Surcharges comments: I can't remember how much I was charged for paying by credit card, but I was charged. I was also charged at the desk (on the outband flight) for excess of weight. I think the amount charged was excessive and I didn't like the way I was treated. I will really try to avoid by all means to travel again with Rynair."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
"CheckIn: I was also charged at the desk (on the outband flight) for excess of weight. I think the amount charged was excessive and I didn't like the way I was treated. I will really try to avoid by all means to travel again with Rynair."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
3out of5
Child's pushchair: they let me take it to the aircraft
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:14 July 2010
Ondj
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"It was my worst flight EVER!!! 2 hours delay for boarding, another 1 hour waiting in the plane for take off, after arrival in Madrid 15 minutes waiting for the doors to open as the ground crew didn't show up!!! After all that not even a complementary drink! I was more than 3 hours late!!!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
"CheckIn: The screen above the gate didn't say anything about a delay even at the time of planned boardig time"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
"Aircraft: not even a pocket at the back of the seat in front to put a magazine or personal belongings in! It was worse than a bus ride!!!"
Date:12 July 2010
goyi
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"checking suitcases at the airport was a terrible, really unprofessional and rude staff on the desks. Paid £25 for five people to be able to board the plane first which was very badly organise so it was a waste of money."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: plane was late and problems with cases"
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: poor leg room and toilets were smelly"
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: No
Damaged luggage: No
"Luggage handling: rude staff in London"
Date:14 June 2010
Kinger
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
VIP lounge rating:
3out of5
"CheckIn: we had to change gates on the way back which was a little confusing."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
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