Flight reviews Ryanair London Stansted (STN) - Berlin Schoenefeld (SXF)
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| Ryanair | 19 reviews | 3.4 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Berlin 
Customer reviews and ratings
Average ratings (19 customers)
Overall Rating:
Check in and boarding rating:
3.4out of5
Aircraft rating:
3.4out of5
Comfort/Space between seats:
2.7out of5
Air stewards service:
3.2out of5
In-flight entertainment (Music, newspapers, TV):
2.1out of5
Luggage handling rating:
2.8out of5
19
19Customer reviews and ratings
Date:07 May 2011
Revshaz
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): 10-14
Luggage check in (?): More than 26
No of bags: 1
Food (?): 6-8
Drink (?): 4-6
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:04 January 2011
Aristotle
-Gender: Male
-What age are you? over 70
Overall rating
Overall Rating:
"My wife and I had priority boarding and had to stand for an unnecessarily long time in freezing conditions on the tarmac. When we were instructed to board, passengers who had not paid for priority boarding then tried to overtake and run ahead of this small group of older and disabled passengers. More priority should be afforded to those who pay and more control should be exercised over those who have not paid."
Check in and boarding
Check in and boarding rating:
3out of5
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
"Aircraft: Berlin to London flight was not full. We attempted to move back a row as it was very cramped with our heavy winter overcoats and boots etc.etc. There were very many empty seats. We were told to move back to our seats as it would unbalance the aircraft !!"
Date:29 November 2010
Xelena
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:26 November 2010
Bharat B
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"friendly staff
plane clean
plane on time arrival (in fact 15 mins early)"
plane clean
plane on time arrival (in fact 15 mins early)"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: online boarding pass
no queues"
no queues"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
5out of5
Date:29 August 2010
Dave23
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): 10-14
Luggage check in (?): 18-22
No of bags: 1
"Surcharges comments: The extra credit card fee was charged me even though I actually paid with a debit card. The system did not give that as an option."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: I had to go to a separate 'oversize' baggage check in, even tho my baggage was not apparently oversized (or I'd have known by the extra charges) - just because it was a rucksack."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:27 August 2010
Smooth
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:04 August 2010
enililak
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): 6-8
Choice of seat (?): 0-2
Seat reason: No seat selected
Check in reason: Check-in online
Hand luggage (?): 0-2
Food (?): 0-2
Drink (?): 2-4
Child's pushchair (?): 0-2
Unaccompanied minors (?): 0-2
Pets (?): 2-4
Preferential boarding (?): 0-2
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
5out of5
Date:02 August 2010
Christy
-Gender: Female
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): 8-10
Choice of seat (?): 8-10
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
"CheckIn: can't Ryanair even supply a (safe, blunt, kiddie, pc etc etc) pair of scissors for boarding staff to cut off customer boarding pass print-outs?"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: seat allocation by number would avoid scrum and delay as passengers elbow a space."
Date:19 July 2010
bobby4
-What age are you? 51-70
Overall rating
Overall Rating:
"The flight was terribble and ryan air tried to charge for everything they could. Do not use this airline"
Surcharges
Payment by credit card (?): More than 26
Choice of seat (?): 22-26
Check In (?): More than 26
Check in reason: Self check-in machines
Luggage check in (?): More than 26
No of bags: 1
"Surcharges comments: could not get access to a printer ryan charges 40 pounds a boarding pass to print out"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
VIP lounge rating:
1out of5
"CheckIn: charged extra"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: plane was dirty and"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Date:09 July 2010
Karensita
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): 6-8
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
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