Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
"I have now used Ibreia 3 times and twice the flights have been delayed when you have connecting flights with other companies is very poor in todays buissness."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: When being asked to board by seat numbers it should be loud enough and spoke in enlish also."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:07 February 2010
findlay
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Gender: Female
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What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Return flight information from Madrid was changed from gate M to gate J then gate K. We do not know this airport and despite arriving early we struggled to reach the final gate on time. It spoiled our previous good impressions as we had a very long walk with little time left to spare."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:23 June 2009
Jayne
Overall rating
Overall Rating:
5out of5
Check in and boarding
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
VIP lounge rating:
5out of5
"CheckIn: I decided to check in online, but as I was on hoilday I didn't have a computer and as I had to check in the day before -2 hours before the flight it was a bit difficult to find a internet open cafe to do this. I think it would be better to check in online for both the outward journey and inward journey. I saw only 3 self check in machines at madrid airport but I think these could be confusing."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft: