Flight reviews IBERIA Brussels Brussels National (BRU) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with IBERIA from Brussels Brussels National (BRU) to Madrid Barajas (MAD) can publish comments and airline reviews here.
Compare IBERIA with other airlines
| Brussels Airlines | 6 reviews | 3.3 | |
| IBERIA | 11 reviews | 3.2 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Brussels - Madrid 
Customer reviews and ratings
Average ratings (11 customers)
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding rating:
3.6out of5
Aircraft rating:
3.8out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.8out of5
In-flight entertainment (Music, newspapers, TV):
2.4out of5
Travel with children rating:
1out of5
Luggage handling rating:
3.6out of5
11
11Customer reviews and ratings
Date:04 November 2011
Patatje
-Gender: Female
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:29 July 2011
Mbenessalah
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight got delayed at the departure in Brussels not knowing the reasons first they announced a delay of 1.40 minutes, then they made us board after two hours and we remained on the plane one hour more before the actual take off. There were no beverages served for free not at the airport (they were saying we needed to have a delay of at least 2.30h which of course was not the case. In this situation the company can at least offer a drink for the passengers even if it is water!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:16 November 2010
Fuensanta
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"I was overbooked in the way back to Brussels, I got the impression I would not have been overbooked if I would have booked through the IBERIA system directly. It was a shame..."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
"CheckIn: more personel is needed"
The Aircraft
Aircraft rating:
4out of5
Travelling with children
Travel with children rating:
1out of5
"Children: overbooked with children - IBERIA did not care I was with a child..."
Luggage handling
Luggage handling rating:
3out of5
Date:18 October 2010
salomon
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:08 June 2010
Abacia
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"What strikes me, is that there is no vegetarian option in the snacks. All 4 sandwiches have meat?? A cheese sandwich or one with vetetables should be an option in all modern air companies!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: I am 175cm tall and sadly there was not enough space for me legs so I could not sit properly! I am not even tall, MANY men are much taller than me, so this was a BIG disappointment."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I was perhaps lucky but my luggage came extremely quickly, which is always a nice thing."
Date:01 June 2010
Balrita
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
Date:21 May 2010
jolieve
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:26 January 2010
Eleanor
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
"CheckIn: Fklight was delayed an hour but the gate closed so as we had been delayed in traffic, we had to go to the airline's desk. They weren't going to let us check-in but called the gate who said it was okay. In Brussels there are self check-in terminals but they often don't work. In Madrid, the terminal is fabulous but there was no staff to board the plane, so we were delayed by over half an hour just boarding."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Incidents
"Incidents: Mechanical trouble forced evacuation of the entire plane after boarding in Brussels (the plane had been delayed coming into Bxl also for a mechanical problem and this was a different plane). Maintenance had gone home for the night. Fortunately, a plane was arriving from Madrid and it was okayed to turn around and return with our flight on it which prevented a complete disaster. The personnel handled the situatin well, considering how aggravated many of the passengers were."
Date:03 January 2010
Pourveur
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"As usual take off with 25 min delay"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:18 October 2009
WvanWijk
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"filling out this form I entered my name but was rejected several time annoying and silly"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
"Aircraft: leg space unacceptable
flat water is not offered free of charge and on the beverage trolley. As you dry out this must be offered or at least immediately visible you do not have to BUY a silly drink"
flat water is not offered free of charge and on the beverage trolley. As you dry out this must be offered or at least immediately visible you do not have to BUY a silly drink"
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