Flight reviews IBERIA Geneva (GVA) - Alicante (ALC)

Only eDreams' clients who have flown with IBERIA from Geneva (GVA) to Alicante (ALC) can publish comments and airline reviews here.

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IBERIA

3 reviews

2.3

Overall average rating 3.8

airline above the average + 20% above the average and 5 or more comments

airline below the average - 20% below the average and 5 or more comments

Geneva - Alicante

Customer reviews and ratings

Average ratings (3 customers)

Overall Rating:

2.3out of5

Value for money rating (experience/price):

3out of5

Check in and boarding rating:

4.3out of5

Aircraft rating:

4out of5

Comfort/Space between seats:

4out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

2.3out of5

Luggage handling rating:

3out of5

Customer reviews and ratings

Date:20 August 2011

alex_sdj

Gender: Female

What age are you? under 30

Overall rating

Overall Rating:

2out of5

Value for money rating (experience/price):

3out of5

"Every time that I fly with Iberia, there is delay! It's a big problem when you have connection flights."

Check in and boarding

Check in and boarding rating:

5out of5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: between 20 and 30

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5out of5

Cleanliness and condition/modernity of the aircraft:

5out of5

Air stewards service:

5out of5

In-flight entertainment (Music, newspapers, TV):

3out of5

"Aircraft: Very comfortable seats"

Stopovers

Stopovers:

1out of5

"Stopovers: The stopover in Madrid, was terrible. Each time, for going and coming back, I had only 5 minutes to change the plane: one time I missed my connection flight and had to wait until the next morning to arrive at the destination; the second time my luggage didn't arrive."

Luggage handling

Luggage handling rating:

2out of5

Waiting time for luggage (arrival): between 50 and 60

Lost Luggage: Yes

Damaged luggage: No

Date:10 March 2011

Thor

Gender: Male

What age are you? over 70

Overall rating

Overall Rating:

2out of5

"Left Geneva 1,5 hours delayed. Stewardess unable to inform me of gate no. to Alicante, and that flight was one hour delayed.
Food I chose was not good.
Impression is that Iberia is not a company for the future, but only alternative to reach Alicante that day."

Check in and boarding

Check in and boarding rating:

3out of5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3out of5

Cleanliness and condition/modernity of the aircraft:

3out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

3out of5

Quality of food:

2out of5

Quantity of food:

3out of5

"Aircraft: Too much handluggage allowed."

Date:14 September 2009

Peteres25

Gender: Male

What age are you? 51-70

Overall rating

Overall Rating:

3out of5

"No problems with arrangements but the wait at Madrid was very long. There was an earlier flight but Iberia was extremely unhelpful and would not change the flight even though I offered to pay the surcharge. The Iberia sales and service have no clue of the meaning of service."

Check in and boarding

Check in and boarding rating:

5out of5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4out of5

Cleanliness and condition/modernity of the aircraft:

4out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Stopovers

Stopovers:

1out of5

"Stopovers: The stop over at Madrid was too long. Madrid is a low standard airport with few amenities."

Luggage handling

Luggage handling rating:

4out of5

Waiting time for luggage (arrival): between 20 and 30

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