Flight reviews IBERIA London Heathrow (LHR) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with IBERIA from London Heathrow (LHR) to Madrid Barajas (MAD) can publish comments and airline reviews here.
Compare IBERIA with other airlines
| TAP Air Portugal | 1 reviews | 4.0 | |
| British Airways | 3 reviews | 3.3 | |
| IBERIA | 12 reviews | 3.2 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Madrid 
Customer reviews and ratings
Average ratings (12 customers)
Overall Rating:
Value for money rating (experience/price):
2.3out of5
Check in and boarding rating:
3.6out of5
Aircraft rating:
3.7out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
2.7out of5
Luggage handling rating:
3.5out of5
Incident handling rating:
2out of5
12
12Customer reviews and ratings
Date:13 September 2011
Niall Gaughan
Overall rating
Overall Rating:
Value for money rating (experience/price):
1out of5
"Flight was cancelled on Friday morning from London to Madrid and staff were unhelpful and refused to provide any reason for this or apologies. I will never fly with Iberia again."
Check in and boarding
Check in and boarding rating:
2out of5
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
Date:19 August 2011
Rocio Torres
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: They thought my luggage was lost, but it was in another luggage claim"
Incidents
Incident handling rating:
2out of5
Date:18 August 2011
JKOSULL
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
"The flight out was delayed - with no information given;"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: No information about the delay - just came on the board as please wait; once we were boarding several people could not board because they thought the flight was full. Check in itself was quick and efficient."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:05 July 2011
Garbett
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Although I found the booking, price and online check in really good and useful. I found the flight process difficult."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: I checked in online then turned up to find the flight canceled - boarding number changed and scheduled half an hour later. That was ok but there was not real acknowledgment of this from the staff and no compensation. The flight then took longer than expected to board so we were further delayed by half an hour. It seems there was not enough time allowed between announcing the gate and expecting people to board. The later also happened on the way back - we were delayed."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: The music was really annoying - I know it was there to calm people but when it's a bumpy landing is irritating. I also wondered if all the plastic cups etc. are recycled?"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:31 December 2010
Gracemp
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Staff was helpful, friendly and accommodating. Also the plane was comfortable."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:02 July 2010
PJFlyer
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"I was very disappointed that after a flight of more than two hours, we then had to wait on the tarmac for half an hour at Heathrow until a parking bay became free."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:27 June 2010
tatsani
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
1out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:04 June 2010
Olya
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight to Madrid was delayed for 2 hours and there was no explanation throughout the delayed of why there has been delayd or how long it will go for!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:25 May 2010
eurotraveller
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:18 April 2010
Brucie
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
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