Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with IBERIA from London Heathrow (LHR) to Tenerife Sur Reina Sofia (TFS) can publish comments and airline reviews here.
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IBERIA
1 reviews
2.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Tenerife
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
2out of5
Check in and boarding rating:
2out of5
Aircraft rating:
2out of5
Comfort/Space between seats:
1out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Travel with children rating:
3out of5
Luggage handling rating:
2out of5
1
1
Customer reviews and ratings
Date:20 October 2009
Cecile
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
2out of5
"paying for even water is ridiculous on a normal airline which is not a low-fare airline. no leg room at all and I'm not tall!"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: we were 4 people and had a total of 45kg but had to pay 65 Euros because one suitcase was 30kg."
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: more leg room; at least offer water for free..."
Travelling with children
Travel with children rating:
3out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
2out of5
"Luggage handling: we were 4 people and had a total of 45kg but had to pay 65 Euros because one suitcase was 30kg."