Flight reviews IBERIA Madrid Barajas (MAD) - Barcelona El Prat (BCN)
Only eDreams' clients who have flown with IBERIA from Madrid Barajas (MAD) to Barcelona El Prat (BCN) can publish comments and airline reviews here.
Compare IBERIA with other airlines
| IBERIA | 8 reviews | 4.0 | |
| Spanair | 5 reviews | 4.0 | |
| Air Europa | 7 reviews | 4.0 | |
| Vueling | 13 reviews | 3.8 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Madrid - Barcelona 
Customer reviews and ratings
Average ratings (8 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.4out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3.6out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
2.4out of5
Travel with children rating:
3out of5
Luggage handling rating:
2.7out of5
Incident handling rating:
3out of5
8
8Customer reviews and ratings
Date:12 September 2011
bunga maya
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: the flight was fine, except for the fact that our luggage went missing from
madrid to barcelona.the airport took care of our report immediately, but the
missing luggage was only sent to our hotel 4 days after we arrived in
barcelona. if the luggage management could be done more carefully, im sure
our experience would be of a better one. but in all, the iberia flight was
fine, and the cabin crews were helpful too considering i was travelling with
a baby."
madrid to barcelona.the airport took care of our report immediately, but the
missing luggage was only sent to our hotel 4 days after we arrived in
barcelona. if the luggage management could be done more carefully, im sure
our experience would be of a better one. but in all, the iberia flight was
fine, and the cabin crews were helpful too considering i was travelling with
a baby."
Travelling with children
Travel with children rating:
3out of5
Child's pushchair: I had to check it in
"Children: it is better to get hildren seat for babies, instead of buying the infant ticket.i used the baby carrier for the baby on our way back from barcelona and he was fine with it. the cabin crew told me to use the baby seat belt on the flight to barcelona, and the baby was screaming his lung out considering how uncomfortable it was for him."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: Yes
Damaged luggage: Yes
"Luggage handling: the flight was fine, except for the fact that our stroller went missing from
madrid to barcelona.the airport took care of our report immediately, but the
missing stroller was only sent to our hotel 4 days after we arrived in
barcelona. if the luggage management could be done more carefully, im sure
our experience would be of a better one. but in all, the iberia flight was
fine, and the cabin crews were helpful too considering i was travelling with
a baby."
madrid to barcelona.the airport took care of our report immediately, but the
missing stroller was only sent to our hotel 4 days after we arrived in
barcelona. if the luggage management could be done more carefully, im sure
our experience would be of a better one. but in all, the iberia flight was
fine, and the cabin crews were helpful too considering i was travelling with
a baby."
Date:05 July 2011
Gus1993
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:04 July 2011
punita kamdar
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
There are self check-in machines in the terminal: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Date:16 November 2010
MehdiAl
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Hi,
In recent years, I am a little bit afraid of flights. And in our flight there were a sudden fall and rise for a few seconds. I'd like to know what was the cause of this?
Weather, climate or other things. or it was normal?"
In recent years, I am a little bit afraid of flights. And in our flight there were a sudden fall and rise for a few seconds. I'd like to know what was the cause of this?
Weather, climate or other things. or it was normal?"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
"Aircraft: Hi,
In recent years, I am a little bit afraid of flights. And in our flight there were a sudden fall and rise for a few seconds. I'd like to know what was the cause of this?
Weather, climate or other things. or it was normal?"
In recent years, I am a little bit afraid of flights. And in our flight there were a sudden fall and rise for a few seconds. I'd like to know what was the cause of this?
Weather, climate or other things. or it was normal?"
Date:18 August 2010
StephanJ
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: the lights flickered madly for most of the flight, which was very uncomfortable"
Date:08 August 2010
vgam
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"generaly everything was good, except from the service in check in, the check in machine didnt give us seat and the personel told us that maybe there is overbooking, while the plane was empty. the staff into the plane was very polite and everything was in time, but there was not anything free during the flight. also the handling in barcelona was problematic, while the lagguages were far away from the exits and we took them from another terminal than we had to"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: my comments are above"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:22 July 2010
Sarah0912
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"The queues were huge for check in and we had to rush but the staff member we asked did nothing to help us. She was rude and indifferent to helping us. Thankfully another member of staff recommending self check in which we did and seeing how rushed we were another brought us to business check in for dropping off our bags. When we made it to Barcelona however my friends bag wasn't there, it got lost on a short haul flight which is ridiculous."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: The queues were terrible and because we were in a rush we asked a staff member if there was a desk for closing flights. She told us no and so we asked if we could be moved to a shorter queue/bumped up the queue to check in or we would miss our flight. She told us we would have to ask the other passengers ourselves to let us pass them which is a horrible rude thing to suggest since staff should help passengers in a rush using their professional position. Thankfully a nicer staff member recommended self check in which we were not aware of and another lady helped us drop our bags to business check in which was quiet. I think staff need to be more compassionate to stressed travellers and especially tourists who are not familiar with foreign airports and may need further information i.e. on the self check in facilities."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: Felt a bit cramped and very busy, but overall fine."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: My friends bag was left behind in Madrid after we flew short haul to Barcelona. This was a very stressful thing to happen and affected what should have been an exciting arrival to a beautiful city. The staff who dealt with the missing bag had a very laxidasical attitude. My bag disappeared on a return flight with Iberia at a later date too, so have been left with a terribly negative impression of the airline."
Incidents
Incident handling rating:
3out of5
Date:18 March 2010
Izabella
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"I would sugest to add some herbal tees to the menu."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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