Flight reviews IBERIA Madrid Barajas (MAD) - Dublin
(DUB)
Only eDreams' clients who have flown with IBERIA from Madrid Barajas (MAD) to Dublin
(DUB) can publish comments and airline reviews here.
Compare IBERIA with other airlines
| AER Lingus Limited | 2 reviews | 4.5 | |
| IBERIA | 4 reviews | 3.5 | |
| Ryanair | 1 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Madrid - Dublin 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Check in and boarding rating:
2.8out of5
Aircraft rating:
4.3out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
4out of5
Incident handling rating:
1out of5
4
4Customer reviews and ratings
Date:16 November 2010
Gaviota
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 50 and 60
Access to the aircraft: Finger
"CheckIn: There is a total lack of organization. Passengers were not sure of how the queue work since it was so long that was going around several times. Iberia should consider to allocate one or two desks to a particular flight instead of making people cheking in for very many different flights at the same desks."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:27 June 2010
Joey
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Due to ridiculous queues to pay for excess lugguage at the customer service counter a wait of over 2 hours caused me to miss my flight."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
"CheckIn: They should have an separate section for excess baggage and staff to check if anyone is in a situation that they may miss their flight. There was no staff at all to approach."
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: Missed flight due to over a 2 hour wait in a queue for customer service to pay for excess lugguage."
Date:18 February 2010
Jess36
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Date:21 October 2009
PKevin
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
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