Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Date:30 December 2010
terry gen
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"cabin was far too hot for everyone no adjustment made during the flight. The leg room was less on this longer flight than the shuttle from Madrid to Almeria"
Check in and boarding
Check in and boarding rating:
5out of5
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
1out of5
"Aircraft: leg room a problem and range of food available"
Date:04 January 2010
DanielGronvius
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
1out of5
"Cramped seats, overpriced food, terrible service, incompetent and overworked ground staff, no organisation."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Finger
"CheckIn: Terrible - counters closed despite long queues, no organisation, no staff to assist, complete confusion. Just a very dull, long painful experience."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
1out of5
"Aircraft: Cramped, rickety, too hot and dry. Played awful Christmas songs for far too long."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Got my luggage which was a pleasant surprise. Quick drop-off queue incredibly long."