Flight reviews IBERIA Madrid Barajas (MAD) - Zurich
(ZRH)
Only eDreams' clients who have flown with IBERIA from Madrid Barajas (MAD) to Zurich
(ZRH) can publish comments and airline reviews here.
Compare IBERIA with other airlines
| Swiss | 1 reviews | 5.0 | |
| IBERIA | 4 reviews | 2.8 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Madrid - Zurich 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Check in and boarding rating:
3out of5
Aircraft rating:
2.8out of5
Comfort/Space between seats:
2.3out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Luggage handling rating:
1out of5
Incident handling rating:
4out of5
4
4Customer reviews and ratings
Date:28 July 2011
Arranjames
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"The seat distances are far less than other International flights I use, travelling every week to other countries."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: Seating cramped."
Date:31 March 2011
Sao Thiago Melo
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:20 March 2011
Nicknick
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"the seats on IB-flightd are made for dwarfs, it is a shame to crowd passengers that way"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: The seats are too narrow and the food is dreadful thinking that you pay for it"
Date:14 March 2011
orit
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Surcharges
Seat reason: Other
Check in reason: Airline company's check-in desk
No of bags: 1
"Surcharges comments: i would have not fly Iberia if I would know that by going for ski vacation i would need to pay extra 120? since i had also my ski equipment. i find it normal to use one suidcase and ski's without paying extra money."
Check in and boarding
Check in and boarding rating:
1out of5
Access to the aircraft: Bus
"CheckIn: the ground stewerdess gave my husband and i seperated sit's. we managed to switch them in the airplan with a family with one child who got only 2 sit for themselves (which was also strenge 3 people with only 2 sits). 2. I had to pay extra money."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: when i returned to Madrid, I had to spend one hour more since my ski's booths were mixed with transit luggage. all this happed to me in one flight. would you choose iberia for your next travel???"
Incidents
Incident handling rating:
4out of5
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