Flight reviews IBERIA Marrakech Menara (RAK) - Barcelona El Prat (BCN)
Only eDreams' clients who have flown with IBERIA from Marrakech Menara (RAK) to Barcelona El Prat (BCN) can publish comments and airline reviews here.
Compare IBERIA with other airlines
| IBERIA | 2 reviews | 1.5 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Marrakech - Barcelona 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
1out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
2.5out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
3out of5
Incident handling rating:
1out of5
2
2Customer reviews and ratings
Date:18 May 2010
cescpb
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"26 delayed, and it had nothing to do with the ash cloud. Is that the kind of flights that you offer?"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: We checked in five minutes later than the estimated departure time of our flight. No information was given throughout the three hours we were waiting at the queue."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: The aircraft was absolutely okay."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Cancellation
"Incidents: Our flight was cancelled, what we got to know four hours after the estimated departure time. Only few of the passengers got informed of the cause of the cancellation. We asked several times to the company for detailed information and they finally told us we were going to take another plane the next day at eight o'clock. After having slept in a hotel (paid by the company) the brought us the Marrakech airport, had us waiting for 45 minutes there without new information about our flight. They finally brought us to Casablanca by minibus (at 6 o'clok in the morning), where we were supposed to take another plane flying to Barcelona at 9.15. When we arrived, though, the company's staff couldn't manage to let us check in (due to an apparently bad knowledge of the company's informatic system) and the flight left without us. We finally were put into a plane that was flying at 17.45. Again delayed, 45 minutes after the estimated departure time the plane took off. 26 hours of delay!!!"
Date:10 September 2009
Flavio
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: A total mess!! hours delayed..."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
© 2012 Edreams International Network - Licenced Travel Agent GC88MD - 601 World Trade Center North, 08039 Barcelona