Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
"Berlin Madrid: arrived 1:30h late and got the hand luggage refused at check-in Madrid-Berlin: arrived 1h late and got the same hand luggage accepted at check-in
No free food/beverage on board? For a 3 hours lasting flight at that price? Nice."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Got the hand luggage refused at check-in because of 1 extra kilo. The same luggage passed the Madrid check-in successfully on the way back.
Boarding 20 minutes late."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: There seemed to be no water in the 2 bathrooms until the pilot starts the aircraft's engine"
Luggage handling
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Got the hand luggage refused at check-in because of 1 extra kilo. The same luggage passed the Madrid check-in successfully on the way back."