Flights » Airline Reviews » Wind Jet IV » Flight reviews Rome Fiumicino (FCO) - Catania Fontanarossa (CTA)

Wind Jet IV Flight reviews Wind Jet Rome Fiumicino (FCO) - Catania Fontanarossa (CTA)

 
Only eDreams' clients who have flown with Wind Jet from Rome Fiumicino (FCO) to Catania Fontanarossa (CTA) can publish comments and airline reviews here.

Compare Wind Jet with other airlines

Alitalia 11 reviews 3.2  
Wind Jet 5 reviews 2.8  
Blue Panorama 3 reviews 2.3  
Meridiana 1 reviews 2.0  
Overall average rating 3.8

airline above the average  + 20% above the average and 5 or more comments

airline below the average  - 20% below the average and 5 or more comments

 
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating: 
2.8 out of 5
2.8out of5
Check in and boarding rating: 
2.8 out of 5
2.8out of5
Aircraft rating: 
3.6 out of 5
3.6out of5
Comfort/Space between seats: 
3.8 out of 5
3.8out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Travel with children rating: 
1 out of 5
1out of5
Luggage handling rating: 
3.3 out of 5
3.3out of5
Incident handling rating: 
2 out of 5
2out of5
Customer reviews and ratingsReview This Product
Date:19 January 2011
PALADINO
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Date:17 October 2010
Rugiada
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1out of5
"24 hours from Nice to Catania!!!!
Tourists should get a medal at their arrival in Catania!"
Surcharges
Check in reason: Check-in online
Check in and boarding
Check in and boarding rating: 
1 out of 5
1out of5
"CheckIn: Rome airport should be boycotted...."
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Stopovers
Stopovers: 
1 out of 5
1out of5
Date:30 June 2010
Irritated
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1out of5
"After long ,very neglectly treated day, flight cancelled without being informed. Got no assistance from any of Wind Jet team. My 4 kids and husband and myself were very upset. We did not even get offered a drink or food. We were too late for our bus, as arrived in Catania 01.00 hrs approx 26th. We then had to pay 120 Euro for a taxi, to arrive our accommodation in Sircusa around 3.30hrs. Then also one of our suitcases was damaged and when we opened the tape around it in our Hotel, we discovered our camera was missing. We are very upset about the sentimental lose of photos on that digital camera. We our Hotel manager rang Wind Jet she got no help from them"
Check in and boarding
Check in and boarding rating: 
1 out of 5
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: Treat people as humans not animals!! Ensure someone available that can speak the language of the client. If delays clients need should and legally are required to be attended to, REGULATION (EC) N.261/2004 ART.14(1)."
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
Travelling with children
Travel with children rating: 
1 out of 5
1out of5
"Children: AS stated above, we were left all day, without any help or support. We were at airport 10.50 for 12.55 flight that was canceled, without informing us. We did not fly until 23.50hrs approx. Our kids were very upset, exhausted and it will remain with them for future flights."
Luggage handling
Luggage handling rating: 
1 out of 5
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: As stated above, one of our suitcases was damaged. There was no note stuck on to case advising us where to go or what to do if a problem. We were rushing to try get to our hotel in Sircusa. We had 4 very tired children, no bus or train available at that hour. To discover when opened our case our digital camera missing, our clothes tossed about, we were very upset. The Manager rang the airline first thing that morning, for us, as she understood and speaks English and obviously Italian. But to no avail we got no positive outcome."
Incidents
Incident handling rating: 
1 out of 5
1out of5
Other incidents: Cancellation
"Incidents: Very poorly treated Clients. Very poor handling of clients luggage. We would not recommend Wind Jet Airline from the way our family of 6 were dealt with!"
Date:09 May 2010
Ruusu
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
Surcharges
Luggage check in (?): 8-10
No of bags: 1
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
5 out of 5
5out of5
Luggage handling
Luggage handling rating: 
5 out of 5
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:10 July 2009
jules69football
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 50 and 60
Access to the aircraft: Bus
"CheckIn: Slow, only one lady at desk so people were getting impatient and pushing in."
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: See 8 below also. We booked through yourselves and paid 12 euros to put 2 bags in the hold. You never paid this money to Wind Jet so we had to pay 20 euros at another desk, causing embarrassment and stress after waiting nearly an hour to reach check in desk. So technically you stole 12 euros from us and cost us another 20 euros!!!!!!!!!!!!!!!"
Incidents
Incident handling rating: 
3 out of 5
3out of5
Other incidents: Overcharged for luggage or hand luggage
"Incidents: See 7 above. We paid you over 30 euros commission which is fine, but also 12 euros for baggage which never reached Wind Jet so they made us pay 20 euros for putting 2 bags in the hold. I would like my 12 euros and additional 20 euros back from yourselves please for the inconvenience & stress you caused."
 
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