Luggage handling rating:
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: As stated above, one of our suitcases was damaged. There was no note stuck on to case advising us where to go or what to do if a problem. We were rushing to try get to our hotel in Sircusa. We had 4 very tired children, no bus or train available at that hour. To discover when opened our case our digital camera missing, our clothes tossed about, we were very upset. The Manager rang the airline first thing that morning, for us, as she understood and speaks English and obviously Italian. But to no avail we got no positive outcome."