Flight reviews TAM Airlines London Heathrow (LHR) - Rio De Janeiro Rio De Janeiro International Airport (GIG)
Only eDreams' clients who have flown with TAM Airlines from London Heathrow (LHR) to Rio De Janeiro Rio De Janeiro International Airport (GIG) can publish comments and airline reviews here.
Compare TAM Airlines with other airlines
| TAP Air Portugal | 2 reviews | 3.5 | |
| TAM Airlines | 3 reviews | 2.3 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Rio De Janeiro 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Value for money rating (experience/price):
2out of5
Check in and boarding rating:
4out of5
Aircraft rating:
2.7out of5
Comfort/Space between seats:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1.3out of5
Luggage handling rating:
1.5out of5
3
3Customer reviews and ratings
Date:13 September 2011
AnnaDeCarvalho
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
2out of5
"My luggage went missing for 36hours on a direct flight from London to Rio de Janeiro. The seats were very uncomfortable with not enough space for feet and sleeping for such a long flight, the entertainment programme didn't work properly (no English on the way there and very bad sound on the way back). My food tray was broken and and I had to keep the food on my knees and hold on to my drink with one hand while eating."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: Luggage went missing for 36hours on a direct flight and it was ery difficult to get hold of the lost luggage service in Rio."
Date:29 May 2011
Sickness
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"Sound on the entertainment did not work on both legs of the journey"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Put people in the back of the plane on first, then we would not be standing for ages for people to put their bags up."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Not their fault, new system at Heathrow that does not work. Electronic system that only puts bags on when a bag comes off. Fine if bags come off, if not chaos. Waited an hour for my bags"
Date:25 February 2010
BenWahl
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"TV was not working for half the flight, flight attendant couldn't fix it nor give me an alternate seat. I had to ask the flight attendants four times for my landing card."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: TV not working."
Stopovers
Stopovers:
4out of5
"Stopovers: Stopover in sao paulo was fine."
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