Flight reviews Spanair Barcelona El Prat (BCN) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with Spanair from Barcelona El Prat (BCN) to Madrid Barajas (MAD) can publish comments and airline reviews here.
Compare Spanair with other airlines
| Air Europa | 10 reviews | 3.9 | |
| Vueling | 12 reviews | 3.1 | |
| IBERIA | 6 reviews | 2.8 | |
| Spanair | 6 reviews | 2.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Barcelona - Madrid 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
Value for money rating (experience/price):
1.5out of5
Check in and boarding rating:
3.2out of5
Aircraft rating:
3.3out of5
Comfort/Space between seats:
2.5out of5
Air stewards service:
2.5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
2.7out of5
Incident handling rating:
2.5out of5
6
6Customer reviews and ratings
Date:11 November 2011
lsalas@gmx.net
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
2out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:05 September 2011
JACBGMG
Overall rating
Overall Rating:
Value for money rating (experience/price):
1out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: Flight was delayed almost 4 hours. Scheduled at 21:30, it finally flew at 1.10 AM. Non-existing information from the airline."
Date:02 August 2011
Inflightmovie
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"More than 3 hours delay with no update
it would be faster and more pleasant to take the train and if the train is delayed you get compensation !"
it would be faster and more pleasant to take the train and if the train is delayed you get compensation !"
Surcharges
Payment by credit card (?): 8-10
Luggage check in (?): 10-14
No of bags: 1
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: Im 157cm and my knee's were touching the seat in front so how taller people coped was beyond me - totally not acceptable ! This is the first aircraft I have ever experienced this issue - I do around 40 flights per year !"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Very slow to receive the luggage in Madrid"
Date:09 May 2011
Irene Lippi
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
VIP lounge rating:
4out of5
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Incidents
Incident handling rating:
4out of5
Other incidents: Waiting in the aircraft
"Incidents: In portuguese:
Houve um problema técnico que atrasou o voo em 1 hora, mas o piloto foi muito atencioso"
Houve um problema técnico que atrasou o voo em 1 hora, mas o piloto foi muito atencioso"
Date:08 September 2010
none11
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
VIP lounge rating:
1out of5
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Date:29 June 2010
fronibarca
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Plane delayed by 4 hours because of missing cabin crew - no information and no support provided by the company!!"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
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