Flight reviews JAL Japan Airlines Barcelona El Prat (BCN) - Tokyo Narita (NRT)
Only eDreams' clients who have flown with JAL Japan Airlines from Barcelona El Prat (BCN) to Tokyo Narita (NRT) can publish comments and airline reviews here.
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more commentsBarcelona - Tokyo 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
1out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
1out of5
Incident handling rating:
1out of5
1
1Customer reviews and ratings
Date:29 October 2010
Ryuji
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Because of Air France's delay, I stayed one night at Paris. Moreover, due to double booking on the next day's flight, I had to move from Paris to London. After arriving home, I found 10 souvenirs in my baggage were all broken."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: It was the worst experience in my life."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
1out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: Disaster"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: Yes
Damaged luggage: Yes
"Luggage handling: All my souvenirs were broken."
Incidents
Incident handling rating:
1out of5
Other incidents: Overbooking
"Incidents: and missed connection flight. A poor Japanese female staff of Air France just repeated "this is not our fault, but JAL's" without proposing any solution."
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