Flight reviews KLM Amsterdam Schiphol (AMS) - Los Angeles Los Angeles Intl Airport (LAX)

Only eDreams' clients who have flown with KLM from Amsterdam Schiphol (AMS) to Los Angeles Los Angeles Intl Airport (LAX) can publish comments and airline reviews here.

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United Airlines	1 reviews	4.0
KLM	2 reviews	2.5

Overall average rating 3.8

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Amsterdam - Los Angeles

Customer reviews and ratings

Average ratings (2 customers)

Overall Rating:

2.5out of5

Check in and boarding rating:

3out of5

Aircraft rating:

2.5out of5

Comfort/Space between seats:

2.5out of5

Air stewards service:

3.5out of5

In-flight entertainment (Music, newspapers, TV):

2.5out of5

Luggage handling rating:

3out of5

Customer reviews and ratings

Date:17 December 2009

Damorbel

Gender: Male

What age are you? 51-70

Overall rating

Overall Rating:

4out of5

"Both flight there and back were very satisfactory,. I used on line check in for both flights, this provided a choice of seats. For the outward trip I chose a seat with extra leg room, however I was not told I would loose floor level space for baggage (no chair in front....) also the KLM flight attendant had no idea that I had to comit to help in an emergency (this was made clear on the return with Delta."

Surcharges

Choice of seat (?): More than 26

Seat reason: Emergency exit

Check In (?): 4-6

Check in reason: Airline company's check-in desk

No of bags: 1

Check in and boarding

Check in and boarding rating:

3out of5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: between 10 and 20

Access to the aircraft: Finger

"CheckIn: AMS goodl. Kerbside check in at LAX, no formal charge but it was made clear by an airport worker with a uniform that the option was to go inside and wait, I had already waited 20min. I was told an (unspecified) tip was necessary I had 4 days earlier, and didn't want to carry my bags. I gave $4. I could have taken a trolley for $3 which would have been just as good but my brain was not that sharp!"

The Aircraft

Aircraft rating:

4out of5

Cleanliness and condition/modernity of the aircraft:

4out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

3out of5

Quality of food:

3out of5

Quantity of food:

3out of5

Stopovers

Stopovers:

4out of5

"Stopovers: 1 stopover at MAP no directions to departure terminal i.e. no flight info. display visible; a helpful airline worker walked me to about 40m to the nearest one."

Luggage handling

Luggage handling rating:

4out of5

Waiting time for luggage (arrival): between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:10 November 2009

Sylvia

Gender: Female

What age are you? under 30

Overall rating

Overall Rating:

1out of5

"I was very disappointed to book with KLM bud fly with Delta. Poor Service, very bad seats. At the flight Minneapolis - Amsterdam I had something like a black box under the seat in front of my, so there wasn't any place to put my feet. The seat could not move for or backward."

Check in and boarding

Check in and boarding rating:

3out of5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: more than 1 hour

Access to the aircraft: Finger

"CheckIn: Gate changed but I didn't get informed."

The Aircraft

Aircraft rating:

1out of5

Cleanliness and condition/modernity of the aircraft:

2out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

2out of5

Quality of food:

4out of5

Quantity of food:

2out of5

"Aircraft: See comments above"

Stopovers

Stopovers:

2out of5

"Stopovers: for some reason I had this very long stopover in Minneapolis. There was another flight going to Amsterdam a couple of hours before the flight I was put on, which I could have get easily."

Luggage handling

Luggage handling rating:

2out of5

Waiting time for luggage (arrival): between 20 and 30

Damaged luggage: Yes

"Luggage handling: The security in L.A. massed up my whole suitcase. Nothing was on Its place anymore and the personal belongings I had put in separate little bags, like jewelry where over the whole place. My new suitcase had very bad and deep scratches at the outside. At Schiphol it was not clear from which place I could get my luggage."

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