Flight reviews KLM Amsterdam Schiphol (AMS) - Leeds Bradford
(LBA)
Only eDreams' clients who have flown with KLM from Amsterdam Schiphol (AMS) to Leeds Bradford
(LBA) can publish comments and airline reviews here.
Compare KLM with other airlines
| Jet2 | 1 reviews | 5.0 | |
| KLM | 3 reviews | 4.3 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Amsterdam - Leeds Bradford 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Check in and boarding rating:
4.7out of5
Aircraft rating:
4.7out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4.7out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
2out of5
Incident handling rating:
3out of5
3
3Customer reviews and ratings
Date:12 October 2010
pieracha
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"registration as edreams frequent customer should be automatic with email address"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
VIP lounge rating:
5out of5
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:04 August 2010
tuum72
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"No problems with the actual flight."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: I had a 4.5hour wait in AMS for my connecting flight to LBA - plenty of time for my luggage to be transferred from my earlier flight (GUW-AMS). Luggage arrived at LBA at 9.00pm. I had to collect personally from the airport the following morning because Servisair could not get it to my airport hotel (less than 5mins away) before 10am. Very disappointed with Servisair. They could have got my luggage to my hotel the night before (or by 9am the following morning)if they were truly customer oriented. They phoned my Mum at my UK address and she also got the distinct impression that they wanted to avoid sending it to my home address (2hrs away) when they knew I was staying locally to the airport. However, as stated above, they were unwilling to put themselves out to get my luggage to me. They were not incompetent they just were not especially helpful. It seemed to me that they were more concerned about inconvenience to themselves rather than to the customer."
Incidents
Incident handling rating:
3out of5
Date:27 September 2009
Anon
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
5out of5
Quantity of food:
5out of5
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