Flight reviews KLM Amsterdam Schiphol (AMS) - Liverpool Liverpool John Lennon (LPL)
Only eDreams' clients who have flown with KLM from Amsterdam Schiphol (AMS) to Liverpool Liverpool John Lennon (LPL) can publish comments and airline reviews here.
Compare KLM with other airlines
| KLM | 8 reviews | 3.5 | |
| Easyjet | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (8 customers)
Overall Rating:
3.5out of5
Value for money rating (experience/price):
5out of5
Check in and boarding rating:
3.5out of5
Aircraft rating:
3.9out of5
Comfort/Space between seats:
3.6out of5
Air stewards service:
3.8out of5
In-flight entertainment (Music, newspapers, TV):
2.4out of5
Travel with children rating:
3out of5
Luggage handling rating:
2.7out of5
Incident handling rating:
1.5out of5
Date:06 November 2011
Jenarula
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Value for money rating (experience/price):
5out of5
"flight delayed by one and a half hours, taken to plane and left on bus without explanation and returned to terminal where told problem with aircraft : given a small bottle of water"
Check in and boarding
Check in and boarding rating:
4out of5
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: short flight No comments"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: none"
Date:26 July 2011
Reenie
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
5out of5
"Over all travel was great. All in time and reached safely."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: This is working great !!"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: It was clean, personnel were friendly and efficient !"
Travelling with children
Travel with children rating:
5out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Those luggage check-in machines which I was forced to use, are no good. I think those in KLM who took this decision to introduce this system to obviously reduce costs, should check for themselves by being there (physically) the difficulties faced by customers. The machine didn't print out the baggage receipt. After the 2nd try the ground personnel told me to move bags out of it and do manual luggage checking. So, you took half-an-hour of my time and made me to suffer to go through all this. I saw more passengers suffering this way.
This experience was not good at all. This is a service industry, how can you do that if you save on your service personnel?? I really like KLM to fly with, please save the impression... Thanks."
This experience was not good at all. This is a service industry, how can you do that if you save on your service personnel?? I really like KLM to fly with, please save the impression... Thanks."
Date:11 September 2010
Lostluggage
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
"CheckIn: There seems little point checking in online if you have check in luggage as you still have to queue up for luggage check in. Would help if more desks were open."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: Belt broke down in Amsterdam causing luggage to miss flight. Luggage only delivered next day - 28 hours after flight landed. Despite assurances that luggage would be put on next flight, it only arrived three flights later. Difficult to get through for news of if luggage arrived."
Incidents
Incident handling rating:
2out of5
Other incidents: Others
Date:22 August 2010
michhar
Overall rating
Overall Rating:
3out of5
"Very disappointed with KLM. I missed the return flight due to unavoidable circumstances (the M6 motorway leading to Liverpool airport was closed for 4 hours due to a suicide attempt). When I called KLM they were very unhelpful and unfriendly. I had to purchase a new ticket with another airline."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: Very disappointed with KLM. I missed the return flight due to unavoidable circumstances (the M6 motorway leading to Liverpool airport was closed for 4 hours due to a suicide attempt). When I called KLM they were very unhelpful and unfriendly. I had to purchase a new ticket with another airline."
Date:13 August 2010
787tt7l
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Date:26 May 2010
Andrew01
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Good service. Pleasant flight."
Surcharges
Payment by credit card (?): 8-10
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:19 May 2010
gozz
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
2out of5
"i was travelling alone with a 1.5 year old. Klm do not have priorotiy boarding for people with young children or in fact any kind of queing or orderly system for boarding so its a free for all scrum to get on to the plane, in addition the checking in schiphol is entirely chaotic and frustrating. Also when you get to the boarding gate you are squashed into buses, again a group rush to get on and not given any assistance. I found the staff to be generally civil but not helpful"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
"CheckIn: An organised queueing system, with clear lines would help alot for checking in and dropping off bags and priority boarding, or at least some assistence for those travelling with young children so you are not caught in a large pushing crowd."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
1out of5
Child's pushchair: they let me take it to the aircraft
"Children: it was a anightmare i was travellig alone and they made it as difficult as possible"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:20 June 2009
Businesstraveller
Overall rating
Overall Rating:
4out of5
"KLM were excellent, as usual."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating:
3out of5
"CheckIn: The "Fastrack" through security was unmanned, so I had to fetch an irritated member of airport staff to let me through. The "Fastrack" escalator was out-of-order. The woman in charge of the VIP Lounge refused to let me enter with my Flying Blue Gold Card (it was printed off from the KLM website, following KLM instructions, since KLM has taken weeks to send me a real card), until I had argued strongly with her. Training required. Although Liverpool Airport offers a number of "extras" to KLM passengers, not all its staff support those extras nor bo they all appear to have been trained in KLM's requirements. It makes for irritations in what is fundamentally a good regional airport."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
1out of5
Quantity of food:
2out of5
"Aircraft: Fokker 70 on this route. Old aircraft but appeared well maintained, was very clean and operated perfectly. Plane less than half full so plenty of room. Use of this aircraft means walking to the aircraft at Liverpool and a short walk to a bus on arrival at Schiphol."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Not for the first time at Liverpool, I had to remind the person on check-in that my Flying Blue Gold Elite status entitled me to priority baggage handling."
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