Flight reviews KLM Amsterdam Schiphol (AMS) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with KLM from Amsterdam Schiphol (AMS) to Madrid Barajas (MAD) can publish comments and airline reviews here.
Compare KLM with other airlines
| KLM | 21 reviews | 4.3 | |
| IBERIA | 11 reviews | 3.2 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Amsterdam - Madrid 
Customer reviews and ratings
Average ratings (21 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.9out of5
Aircraft rating:
4.3out of5
Comfort/Space between seats:
3.8out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
2.6out of5
Travel with children rating:
3.7out of5
Luggage handling rating:
3.8out of5
21
21Customer reviews and ratings
Date:15 November 2011
bliblablub
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: did not appreciate the machines, instead of people, doing the work at the check in!"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:26 September 2011
JosephM
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: The flight departed 45 minutes late. There was a last-minute change of aircraft."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:13 August 2011
RVAmsterdam
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Date:03 August 2011
Mijke
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Date:07 July 2011
seyed hassan montazam
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating:
3out of5
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
3out of5
Date:18 June 2011
Miabea
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: Total chaos at the ticket counter"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:13 June 2011
niels
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Date:22 May 2011
Roy-chapter42
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:03 May 2011
Joannaclare
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
4out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: Always get priority tags, but these are obviously globally ignored."
Date:13 April 2011
Frequentflyer35
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Compared to other airlines this one is qualitatively better"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
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