Flight reviews KLM Amsterdam Schiphol (AMS) - Munich Franz Josef Strauss (MUC)
Only eDreams' clients who have flown with KLM from Amsterdam Schiphol (AMS) to Munich Franz Josef Strauss (MUC) can publish comments and airline reviews here.
Compare KLM with other airlines
| KLM | 10 reviews | 3.8 | |
| Lufthansa | 8 reviews | 3.8 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Amsterdam - Munich 
Customer reviews and ratings
Average ratings (10 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
4.1out of5
Aircraft rating:
3.7out of5
Comfort/Space between seats:
3.7out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2.6out of5
Luggage handling rating:
3.3out of5
Incident handling rating:
2out of5
10
10Customer reviews and ratings
Date:12 October 2011
Shallu
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
"For local flights within KLM is in competition with low cost airlines like Easyjet, BMI, FlyBee which offer much flexibility in terms of timing of outbound and incoming flights (you can return same day without having to pay extra) But with KLM, if you want to return same day or next day, you have to pay double price. After paying this price if you compare facilities on board then you think is this price gap justified? They can not even offer you a sandwitch (while other low cost airliens ask you to pay for it, KLM is no different when they don't offer it). Sometimes in Munich I come across KLM staff who can not even properly communicate in English( I remember one particular incident when the lady at the boarding gate could not make an annoucemnet in English). Is that really Royal Dutch Airlines staff?
If we talk about satefy, security on board in comparison to low cost airlines, they all use similar type of city hoppers so what's big deal?"
If we talk about satefy, security on board in comparison to low cost airlines, they all use similar type of city hoppers so what's big deal?"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:18 August 2011
MCtravel
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:16 July 2011
RichBart
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"dated plane, rude staff, terrible food"
Surcharges
Payment by credit card (?): More than 26
Choice of seat (?): 0-2
Check In (?): More than 26
Check in reason: Airline company's check-in desk
Luggage check in (?): More than 26
No of bags: 2
Hand luggage (?): 0-2
Food (?): 0-2
Drink (?): 0-2
"Surcharges comments: I paid extra for a bike box."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: rude staff, expensive check in charge for bike box and no prior warning of this."
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: dated, small."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: One of our two bags did not arrive...and we were told they could not help and it would arrive within two days. Not much help considering it contained all our cycling gear for a 8 days race!!"
Incidents
Incident handling rating:
2out of5
Other incidents: Overcharged for luggage or hand luggage
"Incidents: paid 55 euros for a bike box. had all my toiletries confiscated."
Date:17 May 2011
Sachin
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Very Noisy engine. I traveled with my pregnant wife and on our return journey from Munich- had a seat in the back- very close to the jet engines. The noise was definitely uncomfortable."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: On Return to Amsterdam, our flight arrived at B22 and the baggage belt was Number 15. It s a very very long walk from the gate to the baggage belt. Seemed quite unnecessary and annoying."
Date:31 December 2010
AMSMUN
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: Online check-in with the boarding pass sent straight to your mobile phone is very convenient."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: Being able to recline the seats would be nice... even on a short flight."
Date:05 September 2010
Anthonywong50
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"On 24 August 2010 From my flight from Charleston via Atlanta via Amsterdam to Munich, the booking staff forgot to forward my luggage to Munich. Instead it goes to Amsterdam where I have to retrieved the luggage and paid another Euro 55 for 1 extra when I have already paid a penalty of US$55.
So the issues are:
1. My luggage falls short of Munich and it stop at Amsterdam incurring additional inconveniences
2. I have to pay extra Euro 55 for the bag on 25 aug at Amsterdam which I have paid earlier US$55"
1. My luggage falls short of Munich and it stop at Amsterdam incurring additional inconveniences
2. I have to pay extra Euro 55 for the bag on 25 aug at Amsterdam which I have paid earlier US$55"
Surcharges
Payment by credit card (?): More than 26
Luggage check in (?): More than 26
No of bags: 2
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: On 24 August 2010 From my flight from Charleston via Atlanta via Amsterdam to Munich, the booking staff forgot to forward my luggage to Munich. Instead it goes to Amsterdam where I have to retrieved the luggage and paid another Euro 55 for 1 extra when I have already paid a penalty of US$55.
So the issues are:
1. My luggage falls short of Munich and it stop at Amsterdam incurring additional inconveniences
2. I have to pay extra Euro 55 for the bag on 25 aug at Amsterdam which I have paid earlier US$55"
So the issues are:
1. My luggage falls short of Munich and it stop at Amsterdam incurring additional inconveniences
2. I have to pay extra Euro 55 for the bag on 25 aug at Amsterdam which I have paid earlier US$55"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: On 24 August 2010 From my flight from Charleston via Atlanta via Amsterdam to Munich, the booking staff forgot to forward my luggage to Munich. Instead it goes to Amsterdam where I have to retrieved the luggage and paid another Euro 55 for 1 extra when I have already paid a penalty of US$55.
So the issues are:
1. My luggage falls short of Munich and it stop at Amsterdam incurring additional inconveniences
2. I have to pay extra Euro 55 for the bag on 25 aug at Amsterdam which I have paid earlier US$55"
So the issues are:
1. My luggage falls short of Munich and it stop at Amsterdam incurring additional inconveniences
2. I have to pay extra Euro 55 for the bag on 25 aug at Amsterdam which I have paid earlier US$55"
Date:06 August 2010
Leiden
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Lost Luggage: No
Damaged luggage: Yes
Date:07 July 2010
Ramchandra
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:13 October 2009
RRook
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:29 September 2009
Laurine
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Lost Luggage: No
Damaged luggage: No
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