Flight reviews KLM Rome Fiumicino (FCO) - Amsterdam Schiphol (AMS)
Only eDreams' clients who have flown with KLM from Rome Fiumicino (FCO) to Amsterdam Schiphol (AMS) can publish comments and airline reviews here.
Compare KLM with other airlines
| Czech Airlines | 1 reviews | 5.0 | |
| Alitalia | 4 reviews | 4.5 | |
| KLM | 4 reviews | 4.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Rome - Amsterdam 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Check in and boarding rating:
3out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4.8out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Luggage handling rating:
1out of5
Incident handling rating:
2out of5
4
4Customer reviews and ratings
Date:15 July 2010
silviap
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Date:04 June 2010
viola
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Date:02 June 2010
McBrit
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: My luggage was lost and I did not receive it again until the day I left Amsterdam to return to Rome - it ruined my weekend. KLM should investigate the luggage procedures at FCO because my bag was not even labelled. I have flown out of FCO 4 times this year so far, and my bags have been lost twice. I have no confidence in luggage handling anymore and would advise passengers to travel with cabin baggage only, where possible."
Incidents
Incident handling rating:
2out of5
Date:23 February 2010
4OCAJHerrera
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): 10-14
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
5out of5
Quantity of food:
5out of5
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