Flight reviews KLM Helsinki Helsinki Vantaa (HEL) - Edinburgh Turnhouse (EDI)
Only eDreams' clients who have flown with KLM from Helsinki Helsinki Vantaa (HEL) to Edinburgh Turnhouse (EDI) can publish comments and airline reviews here.
Compare KLM with other airlines
| British Airways | 1 reviews | 4.0 | |
| KLM | 1 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Helsinki - Edinburgh 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
1out of5
Incident handling rating:
1out of5
1
1Customer reviews and ratings
Date:13 December 2009
Garyhay
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Would have been good but KLM lost my bags on the way back to Finland. Although I got the bag back the contents were in a mess and some things were missing, Seemingly security at Amsterdam decided to remove xmas gifts and my prescription medicines from the bag. Also they attempted to gain access to my works laptops, which I am sure is not covered by a general security check. Couple that with the bag itself then being ripped and damaged I think OK is the best rating this flight can get."
Surcharges
Payment by credit card (?): 6-8
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating:
3out of5
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Stopovers
Stopovers:
4out of5
"Stopovers: But this is where I made it to the next flight but the luggage didn't"
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: Yes
Damaged luggage: Yes
Incidents
Incident handling rating:
1out of5
"Incidents: Not good. KLM were not helpful even to a flying blue platinum card holder"
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