Flight reviews KLM Helsinki Helsinki Vantaa (HEL) - Lisbon Lisboa (LIS)
Only eDreams' clients who have flown with KLM from Helsinki Helsinki Vantaa (HEL) to Lisbon Lisboa (LIS) can publish comments and airline reviews here.
Compare KLM with other airlines
| TAP Portugal | 5 reviews | 4.0 | |
| Finnair | 2 reviews | 4.0 | |
| KLM | 5 reviews | 3.4 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
3.4out of5
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.6out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3.6out of5
Air stewards service:
4.2out of5
In-flight entertainment (Music, newspapers, TV):
2.8out of5
Luggage handling rating:
3.5out of5
Date:27 February 2012
Xico
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
1out of5
Value for money rating (experience/price):
3out of5
"In a mild snowy day there were as many problems as in a snow storm day. My flight was very late and I didn't miss my transfer flight from Amsterdam to Lisbon only because I arrived in a gate that was very close to my boarding gate. When I arrived to Amsterdam I had only 20 minutes until my transfer flight's departure. It was a very stressful flight. A lot of people missed their transfer flight. I was lucky to get mine."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: I arrived very early to my boarding gate and waited for it's opening. When the opening time came nothing happened. I was not informed that the boarding gate had changed or the reason why that happened. I was not told which was the new boarding gate and that my flight was late. And then I had to wait a long time and it was a mess."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:26 September 2011
tingt0204
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
5out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:16 May 2011
zabella66
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"good for the price"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: good enough"
Stopovers
Stopovers:
4out of5
"Stopovers: long, but sufficient"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: no problems there"
Date:11 May 2011
margot
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
VIP lounge rating:
4out of5
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Stopovers
Stopovers:
4out of5
"Stopovers: the stopover in schiphol was very good, good shops, good restaurants and relaxing places"
Date:07 October 2010
JuliaNovars
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
2out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
4out of5
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