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KLM KL Flight reviews KLM London Heathrow (LHR) - Amsterdam Schiphol (AMS)

 
Only eDreams' clients who have flown with KLM from London Heathrow (LHR) to Amsterdam Schiphol (AMS) can publish comments and airline reviews here.

Compare KLM with other airlines

British Midland Airways 9 reviews 4.0  
British Airways 11 reviews 3.8  
KLM 13 reviews 3.8  
Lufthansa 2 reviews 3.0  
Overall average rating 3.8

airline above the average  + 20% above the average and 5 or more comments

airline below the average  - 20% below the average and 5 or more comments

 
London - Amsterdam
Customer reviews and ratings
Average ratings (13 customers)
Overall Rating: 
3.8 out of 5
3.8out of5
Value for money rating (experience/price): 
3.5 out of 5
3.5out of5
Check in and boarding rating: 
3.7 out of 5
3.7out of5
Aircraft rating: 
4 out of 5
4out of5
Comfort/Space between seats: 
3.9 out of 5
3.9out of5
Air stewards service: 
4.1 out of 5
4.1out of5
In-flight entertainment (Music, newspapers, TV): 
2.5 out of 5
2.5out of5
Luggage handling rating: 
3.3 out of 5
3.3out of5
Incident handling rating: 
1 out of 5
1out of5
13
13
Customer reviews and ratings
Date:15 November 2011
swimgal
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
4 out of 5
4out of5
Quantity of food: 
3 out of 5
3out of5
Date:17 August 2011
Peps
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
4 out of 5
4out of5
Quantity of food: 
4 out of 5
4out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:07 January 2011
Jaap
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating: 
4 out of 5
4out of5
"The flight itself was excellent, however checking in seemed to be a challenge, of course partly because of the weather conditions, but all air france/klm flights were merged into one queue whilst operating 5 counters, this was not too pleasant as I was hoping to take it a bit easy after the luggage drop. Personnel were good."
Check in and boarding
Check in and boarding rating: 
2 out of 5
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: The flight itself was excellent, however checking in seemed to be a challenge, of course partly because of the weather conditions, but all air france/klm flights were merged into one queue whilst operating 5 counters, this was not too pleasant as I was hoping to take it a bit easy after the luggage drop. Personnel were good."
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
5 out of 5
5out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
"Aircraft: none, all was good"
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:21 October 2010
jacko
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3out of5
"need to rethink how you get passengers on to plane for a three quarter of an hour flight. It seemed to take twice as long as the flight. London much better than Amsterdam"
Check in and boarding
Check in and boarding rating: 
2 out of 5
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: Boarding at Amsterdam was very poor. Three separate and slow moving queues. Getting people on to the plane was the worst I have experienced in a long time"
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
"Aircraft: Storing of luggage was difficult and seemed to be part of the delay in getting people to their seats."
Date:05 October 2010
Suella
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3out of5
"The flight itself was fine but the outward journey was delayed by around 1.5hrs, making it a rather long, as opposed to short, journey."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Date:23 September 2010
Greeno
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating: 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Quality of food: 
5 out of 5
5out of5
Quantity of food: 
4 out of 5
4out of5
Date:06 September 2010
Lacika
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating: 
2 out of 5
2out of5
"KLM and Air France live in a world of their own, but KLM has proved themselves to be the better service provider. But still they have a lot to learn about this business (air stewards service standing without emotions or reason on their faces when two smaller passangers are stuggling with the overhead compartment is not only bad service but very rude, even if you're a fellow paying passanger)"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
2 out of 5
2out of5
"Aircraft: not the most luxorious but then again for a 45 min ride you may as well compare it to the London underground"
Luggage handling
Luggage handling rating: 
1 out of 5
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: they took the handluggage when getting into the plane and didn't bother to tell us to remove fragile things. needless to say, in london they gave them back among the checked in suitcases (surely they handled them like china)"
Date:31 August 2010
alexlondon
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
4 out of 5
4out of5
Quantity of food: 
4 out of 5
4out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Incidents
Incident handling rating: 
1 out of 5
1out of5
Date:12 May 2010
OGoodwin
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
"Apart from the usual faff around Heathrow as far as the traffic on the tarmac is concerned - flight itself was good."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Date:12 May 2010
rafaelpiolho
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
"Very nice"
Check in and boarding
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Less than 10 minutes
VIP lounge rating: 
5 out of 5
5out of5
 
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