Flight reviews KLM London Heathrow (LHR) - Berlin Tegel (TXL)

Only eDreams' clients who have flown with KLM from London Heathrow (LHR) to Berlin Tegel (TXL) can publish comments and airline reviews here.

Compare KLM with other airlines

British Airways	7 reviews	4.4
Lufthansa	8 reviews	4.3
British Midland Airways	12 reviews	3.6
KLM	2 reviews	2.5

Overall average rating 3.8

airline above the average + 20% above the average and 5 or more comments

airline below the average - 20% below the average and 5 or more comments

London - Berlin

Customer reviews and ratings

Average ratings (2 customers)

Overall Rating:

2.5out of5

Value for money rating (experience/price):

4out of5

Check in and boarding rating:

3.5out of5

Aircraft rating:

4out of5

Comfort/Space between seats:

3.5out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

1.5out of5

Luggage handling rating:

5out of5

Incident handling rating:

1out of5

Customer reviews and ratings

Date:30 August 2011

Mr Peabody

Gender: Male

What age are you? 51-70

Overall rating

Overall Rating:

4out of5

Value for money rating (experience/price):

4out of5

Check in and boarding

Check in and boarding rating:

5out of5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4out of5

Cleanliness and condition/modernity of the aircraft:

4out of5

Air stewards service:

5out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Quality of food:

4out of5

Quantity of food:

3out of5

Stopovers

Stopovers:

3out of5

"Stopovers: In Amsterdam on our return trip, once we went through security we found that the more usual array of stores and restaurants was not there. There had been no indication that this was the situation until we passed through security screening and couldn't return. All we could get to eat was a sandwich or a sausage from a concession that only opened just before we had to board, although we had gone through as soon as we were permitted through. This meant a hurried snack instead of a proper lunch as we'd planned."

Luggage handling

Luggage handling rating:

5out of5

Waiting time for luggage (arrival): between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:08 December 2009

FlorentinoSantos

Gender: Male

What age are you? 30-50

Overall rating

Overall Rating:

1out of5

"It was the first flight in the morning (6:35) but we took off with almost one hour delay. They had to remove ice from the flights: they could have done it before.
My trip was London-> Berlin. I missed the flight AMS -> TXL because of the initial delay.
I had to go to Berlin via Paris!
In total 5 hours delay."

Check in and boarding

Check in and boarding rating:

2out of5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: No

Waiting time at check-in: between 50 and 60

Access to the aircraft: Finger

"CheckIn: Huge queue to check in luggage. You do not expect this on the first flight of the morning!
It is simply due to lack of personnel.
I booked via eDreams. I could not checkin on line!"

The Aircraft

Aircraft rating:

4out of5

Cleanliness and condition/modernity of the aircraft:

4out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

2out of5

Quality of food:

3out of5

Quantity of food:

2out of5

Stopovers

Stopovers:

1out of5

"Stopovers: They did not wait for me in Amsterdam. I arrived 5 mins late.
So I was redirected to Paris CDG in order to go to Berlin!"

Incidents

Incident handling rating:

1out of5

Other incidents: Missed a connecting flight

"Incidents: No personal communication. No support.
No information whether I am entitled to compensation."

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