Flight reviews Lan Airlines Amsterdam Schiphol (AMS) - Lima J Chavez Intl (LIM)
Only eDreams' clients who have flown with Lan Airlines from Amsterdam Schiphol (AMS) to Lima J Chavez Intl (LIM) can publish comments and airline reviews here.
Compare Lan Airlines with other airlines
| Lan Airlines | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Amsterdam - Lima 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
1out of5
Aircraft rating:
1out of5
Comfort/Space between seats:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
1out of5
Incident handling rating:
1out of5
1
1Customer reviews and ratings
Date:01 March 2010
vaneprose
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Unpuctuality, lost & broken luggage, dreadful service. That was my experience."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
"CheckIn: The system of the Schipol airport failed so the check in was manual. I had done the check in online so my line was shorter. The lady at the counter let a couple WITHOUTthe check in online to take the shorter line since thay had been waiting in her line and were in her counter... Not fair to the customers who had CHECKED IN ONLINE FOR A REASON."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
2out of5
"Aircraft: no personal screens. dreadful movies, dreadful service. The food is served just at departing and just at arriving. This should be different. Both planes unpunctual."
Stopovers
Stopovers:
1out of5
"Stopovers: LATE!"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: Yes
Damaged luggage: Yes
"Luggage handling: They lost my luggage on my holiday for 5 days. They would never contact me even though they said they would. I had to call every day. My fight was amsterdam lima and my bag wa sin san salvador. I got no compensation what so ever.
On my return, they broke a brand new suitcase. It can not roll now. And I am supposed to contact Iberia and do a lot of things like filling reports, instead of the airline to take care of the incident."
On my return, they broke a brand new suitcase. It can not roll now. And I am supposed to contact Iberia and do a lot of things like filling reports, instead of the airline to take care of the incident."
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: Apart that the whole overall experience of flying with Iberia was dreadful.. when I was checking in for my flight Lima - Amsterdam, I couldnīt check in online, afterwards, when Iīm in the counter, the lady says I am not registered in the flight!!!! And she said: this is because you were NO SHOW in your flight madrid - lima... ????????? Why wouldnīt she have the correct information, specially if they even lost my luggage for days and they did have the correct information... well, the lady had to go talk to other people, and made me wait really long at the counter. She just came with no explanations with 2 printed boarding passes (she of course chose my seat of preference) and she just said: put your luggage on the weight. (WITH NO FURTHER EXPLANATION OR APOLOGEE FOR THE TIME WAITED).
The flight madrid amsterdam, was obviuously delayed as all of the others,."
The flight madrid amsterdam, was obviuously delayed as all of the others,."
© 2012 Edreams International Network - Licenced Travel Agent GC88MD - 601 World Trade Center North, 08039 Barcelona