Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Lufthansa from Amsterdam Schiphol (AMS) to Vienna Schwechat (VIE) can publish comments and airline reviews here.
"Takes a lot of time in Security check specially if you have Laptops and Cameras/Video. Should give extra time for this as we were literally running for our flight."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: More coordination between Security Check and Boarding/Check-in. They don't seem to be concerned if the passenger makes it to the flight or not."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: None. Very good"
Travelling with children
Travel with children rating:
4out of5
"Children: Entertainment"
Stopovers
Stopovers:
4out of5
"Stopovers: Munich was comfortable"
Incidents
Incident handling rating:
3out of5
"Incidents: Our suitcases did not arrive in Vienna with us but the Airport authorities were very prompt in delivering them the same day thankfully as we were staying at a Hotel."
Date:17 September 2010
susy
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft: