Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Lufthansa from Paris Charles De Gaulle (CDG) to Munich Franz Josef Strauss (MUC) can publish comments and airline reviews here.
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
The Aircraft
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:19 September 2011
JULESDHK
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
2out of5
Value for money rating (experience/price):
4out of5
"Because of poor boarding process our overall experience this flight was not a good experience."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Finger
"CheckIn: Queue before boarding was more than one hour and poorly organised. Really unacceptable for a large Airline, especially as there was nobody to listen nor give information. Indeed when our flight normal boarding time was reached we were extracted from the queue and taken to an extra line with special service. Also the business and First desks were not busy at all. But there was no proposal to take people from the normal queue to expedite the process."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:28 February 2011
Ullimon
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"at the airport in Munich long waiting time to drop off luggage. travelling with 4 children, impossible to sit together! (in flight security ?)"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: tray dirty"
Travelling with children
Travel with children rating:
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: No
Damaged luggage: No
Date:02 January 2010
JoseIP
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
5out of5
"Great service and very kind staff."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:29 September 2009
raffaele
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
"lufthansa is always my first choice"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: authomatic check in did not read my passport nor accepted/found my surname and ticket code...which the lady art the counter immediately detected.."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:21 July 2009
SStrobl
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: I would have preferred german newspaper - there were only french news available"