Flight reviews Lufthansa Helsinki Helsinki Vantaa (HEL) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with Lufthansa from Helsinki Helsinki Vantaa (HEL) to Madrid Barajas (MAD) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
| Czech Airlines | 3 reviews | 4.7 | |
| Finnair | 1 reviews | 4.0 | |
| IBERIA | 1 reviews | 4.0 | |
| KLM | 3 reviews | 3.7 | |
| Lufthansa | 5 reviews | 3.6 | |
| Air France | 1 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Helsinki - Madrid 
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
Value for money rating (experience/price):
3.5out of5
Check in and boarding rating:
4out of5
Aircraft rating:
3.4out of5
Comfort/Space between seats:
2.8out of5
Air stewards service:
3.4out of5
In-flight entertainment (Music, newspapers, TV):
1.8out of5
Travel with children rating:
2out of5
Luggage handling rating:
3.7out of5
5
5Customer reviews and ratings
Date:30 October 2011
henkka
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: this was a connecting flight"
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Lost Luggage: No
Damaged luggage: No
Date:13 October 2011
mishty27
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
"Please improve the food on the airplanes, sometimes it is good and sometimes it's terrible."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:06 January 2011
Sampsa
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: Possilibility to create whole trip boarding passes from internet for whole trip. SpanAir - Lufthansa connection, it was not possible, we got boarding passes only Madrid - Frankfurt (SpanAir). We required to use extra effort to get whole family together for next fight in Frankfurt."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: Read the "General comments/suggestions:""
Travelling with children
Travel with children rating:
2out of5
"Children: Read the "General comments/suggestions:""
Stopovers
Stopovers:
3out of5
"Stopovers: At Frankfurt they did fix our seat for Frankfurt - Helsinki flight which was good"
Luggage handling
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: No
Damaged luggage: No
Date:07 October 2010
Ekaterina17
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"on the way back from Madrid to Helsinki there was a delay of about 1,5 hours due to the problems at the Barajas airport"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
4out of5
"Stopovers: the stopover in Frankfurt was fine, despite the delay i had enough time between flights"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: after i got my laggage at Vantaa airport i discovered that the lock on my bag was missing"
Date:03 June 2010
Raija
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"Waiting time to change the flight to Helsinki at Frankfurt airport was too long. I'd like to see that the time is max. 1,5 hours if it is possible."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
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