Flight reviews Lufthansa London Heathrow (LHR) - Amsterdam Schiphol (AMS)
Only eDreams' clients who have flown with Lufthansa from London Heathrow (LHR) to Amsterdam Schiphol (AMS) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
| British Midland Airways | 9 reviews | 4.0 | |
| British Airways | 11 reviews | 3.8 | |
| KLM | 13 reviews | 3.8 | |
| Lufthansa | 2 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Amsterdam 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
3.5out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4.5out of5
Air stewards service:
4.5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
1out of5
2
2Customer reviews and ratings
Date:24 August 2010
remeedee
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Date:16 July 2010
Disappointed99
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Lufthansa has a reputation of being an internationally renowned airline, however I must say that I was very disappointed with the service of staff at airports and with the general structure of take off/arrival schedules. I booked my ticket on Lufthansa from London to Amsterdam with a stopover in Frankfurt and our plane was delayed on both our arrival and departure flights and as a result we missed our connecting flights and had to spend several extra hours in Frankfurt airport, London Heathrow and Amsterdam Schipol. For a two-day trip, the stopovers caused us a lot of delays and we lost almost 12 hours in total.
Since our flight was delayed from Heathrow to Frankfurt, ground staff gave our seats to other Lufthansa passengers who were on standby from the USA. When we arrived, the ground staff were just closing the gate; and we could have made our flight but since they had already given away the seats, we were not permitted to board. This is highly unprofessional conduct, considering that we (and 12 other passengers) literally ran to make our connecting flight and arrived just on time, only to realize that we had to wait for the next flight. Additionally, we were not awarded any compensation for this (no body gave us complimentary meal vouchers, took us to your VIP lounge etc) although our delay was over 4 hours long.
When returning from Amsterdam, our plane was delayed again and we were on the plane for over an hour simply waiting to take-off, but were not provided with any service. Once we arrived at Frankfurt Airport (once again to find we had missed our connecting flight to London), your ground staff were not very sympathetic to the needs of passengers and were very abrupt and rude in rebooking us onto the next flight.
Due to the inconveniences caused by delays, the unprofessionalism of your ground staff and the lack of organization at various major international airports, I can safely say that I and my family will not be flying with your airline again."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
"CheckIn: The self-check in terminal machines need more attendants who are able to assist staff to avoid long line-ups."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
3out of5
"Aircraft: You need to have a variety of sandwiches for shorter flights. Since we took 4 flights with you within two days, we ate the same cheese sandwiches on all four and this is quite monotonous. You could have a variety of sandwich fillings or other snack options, including a variety for vegetarians."
Stopovers
Stopovers:
1out of5
"Stopovers: Please see above for comments on stopovers in Frankfurt."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: Our luggage was misplaced due to connecting flights, causing further inconveniences once we reached home to London."
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