Flight reviews Lufthansa London Heathrow (LHR) - Frankfurt Frankfurt International (FRA)
Only eDreams' clients who have flown with Lufthansa from London Heathrow (LHR) to Frankfurt Frankfurt International (FRA) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
| Lufthansa | 6 reviews | 4.5 | |
| British Airways | 10 reviews | 4.1 | |
| British Midland Airways | 5 reviews | 3.6 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Frankfurt 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding rating:
4out of5
Aircraft rating:
4.5out of5
Comfort/Space between seats:
4.2out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
3.4out of5
Luggage handling rating:
4.5out of5
Incident handling rating:
2out of5
6
6Customer reviews and ratings
Date:19 August 2011
Susanp
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
"CheckIn: I tried the electronic check in at the airport but did not find it particularly user friendly but there was someone on hand to assist so I used that."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:01 April 2011
Lorri
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Date:05 January 2011
Apathetic
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"No Complaints"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: No Complaints"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
3out of5
"Aircraft: No Complaints"
Date:07 December 2010
OleNielsen
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: As my wife require assistance we reported at the nearest site in Terminal 1, Heathrow Airport.
Here we had some difficulties to get the necessary assistance as the officer was of the opinion that we should walk ourselves th the Lufthansa counter (app. 300 meters), which would be completely impossible for my wife (she can walk about 10 - 15 meters)"
Here we had some difficulties to get the necessary assistance as the officer was of the opinion that we should walk ourselves th the Lufthansa counter (app. 300 meters), which would be completely impossible for my wife (she can walk about 10 - 15 meters)"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
2out of5
Other incidents: Others
"Incidents: On the return flight on the 4th of December, with LH910, we had a very upsetting experience."
Date:20 May 2010
stephcrick
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:24 November 2009
Aradhana
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The food provided on board was not nice. Cheese or meet sandwich. I am a vegetarian who doesnt eat cheese! No choice to accomodate"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: The flight was almost an hour delayed"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
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