Flight reviews Lufthansa London Heathrow (LHR) - Munich Franz Josef Strauss (MUC)
Only eDreams' clients who have flown with Lufthansa from London Heathrow (LHR) to Munich Franz Josef Strauss (MUC) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
| British Airways | 4 reviews | 4.8 | |
| Lufthansa | 4 reviews | 4.3 | |
| Air France | 1 reviews | 4.0 | |
| Swiss | 1 reviews | 2.0 | |
| KLM | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Munich 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Check in and boarding rating:
4.3out of5
Aircraft rating:
4.3out of5
Comfort/Space between seats:
4.3out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
3.5out of5
Luggage handling rating:
3.3out of5
Incident handling rating:
3out of5
4
4Customer reviews and ratings
Date:30 June 2010
happytraveller
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:16 June 2010
debssga
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: I cant quite see the use of having to get a boarding card at a machine and still have to go to a desk to get your luggage checked in. We did not usse the automatic check in as it seemed a waste of time and everyone who was looking at it seemed very confused! So, we spoke to a very charming very helpful check in lady!"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:02 May 2010
Emma75
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
4out of5
Date:17 March 2010
JustineHelenMoxham
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"The flight was good but our bag was delayed in London, which meant we had to buy a whole new load of clothes at considerable cost to us."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: Our luggage was left in London. It didn't arrive until around 13 hours later, by which time we had to buy new clothes."
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