Flight reviews Lufthansa London Heathrow (LHR) - Sofia Sofia Intl (SOF)
Only eDreams' clients who have flown with Lufthansa from London Heathrow (LHR) to Sofia Sofia Intl (SOF) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
| Lufthansa | 4 reviews | 4.5 | |
| Bulgaria Air | 7 reviews | 4.4 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Sofia 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding rating:
4.8out of5
Aircraft rating:
3.8out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4.8out of5
In-flight entertainment (Music, newspapers, TV):
3.7out of5
Luggage handling rating:
4.3out of5
4
4Customer reviews and ratings
Date:02 September 2011
neolitka
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
"The flights were ok. The staff was polite. I will be happy to travel again with Lufthance."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: The staff was polite and nice looking. I am glad to travel with your company."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
4out of5
"Stopovers: The stopover in Munich was great, because I had 7 hours and I saw big part of the city."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: At Heathrow there were two flights on the same place for luggage. From Munich and from Beirut? Second time I waited more than half an hour."
Date:19 July 2011
scobie
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
4out of5
"Stopovers: the stopover in Munich were ok - not too long"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:10 November 2010
AlSapSenior
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Overall flights were on-time."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
VIP lounge rating:
3out of5
"CheckIn: Quick"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
"Aircraft: Overhead light was not working on two of the flights. Lost 2-hours of reading time."
Stopovers
Stopovers:
3out of5
"Stopovers: Airport Lounge in Zurich had wall sockets different from EU, UK. They were not unsuitable for laptop use or phone charging. No adapters were provided by the lounge staff."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:01 July 2010
TAngelakova
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Stopovers
Stopovers:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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