Flight reviews Lufthansa London Heathrow (LHR) - Warsaw Okecie (WAW)
Only eDreams' clients who have flown with Lufthansa from London Heathrow (LHR) to Warsaw Okecie (WAW) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
| British Midland Airways | 1 reviews | 5.0 | |
| LOT Polish Airlines | 14 reviews | 4.5 | |
| British Airways | 6 reviews | 4.2 | |
| Lufthansa | 2 reviews | 2.0 | |
| Air France | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Warsaw 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
3out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
3out of5
Air stewards service:
2.5out of5
In-flight entertainment (Music, newspapers, TV):
1.5out of5
Luggage handling rating:
3out of5
Incident handling rating:
3out of5
2
2Customer reviews and ratings
Date:29 January 2011
GosiaN
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Flight was late, no information about possible delay was given. Had to wait in Frankfurt for 5 hours for th next available flight."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Stopovers
Stopovers:
1out of5
"Stopovers: Flight delayed, had to wait 5 hours in Frankfurt for the next one."
Date:07 January 2011
maartina
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Even though I missed my connecting flight from Milan to Warsaw (due to the disruptions at the Heathrow airport) in general it was okay , but this is probably only thanks to the second flight (Milan - Warsaw). The first flight (London-Milan) was very bad - lots of problems, delays, bad information, huge queues, and unpleasant staff (not every one though)."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: queues, general confusion, lack of information in many places"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
1out of5
Stopovers
Stopovers:
3out of5
"Stopovers: The stopover in Milan (Malpensa) was bad when it comes to the staff/information desk available there - it took very long to find Lufthansa desk as the staff at Malpensa airport hardly speak any other language than Italian (we had to find Lufthansa information as due to the delay at Heathrow, we missed our connecting flight to Warsaw)"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: huge queue (but this was caused by the situation at the Heathrow rather than by any other condition), some part of the staff very slow, but i was lucky and once i got to the dropp-off desk it was very quick (Polish guy who was sitting there was more effective than all the other ones together)"
Incidents
Incident handling rating:
3out of5
Other incidents: Missed a connecting flight
"Incidents: It was very bad after we arrived in Malpensa airport (the staff at the airport was rude and most of them speak very poor English, there was no one from Lufthansa waiting for us to tell us what we should do next), but once I got to the Lufthansa desk (after more less an hour) everything was okay - they provided us with a place in a hotel with dinner there and transport from/to the airport without any problems. Filght was rescheduled for the next day early in the morning so the difference in arrival time wasn't very big. The hotel was of a very good quality and the flight to Warsaw was great - staff on the board was really nice, food tasty and we arrived in Warsaw even earlier than it was planned (so far this particular flight has been probably the best one in my life)"
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