Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Lufthansa from Manchester Manchester International (MAN) to Hamburg Fuhlsbuttel (HAM) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
Lufthansa
3 reviews
3.3
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Manchester - Hamburg
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
3.3out of5
Value for money rating (experience/price):
5out of5
Check in and boarding rating:
4.3out of5
Aircraft rating:
4.7out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4.7out of5
In-flight entertainment (Music, newspapers, TV):
3.7out of5
Luggage handling rating:
5out of5
3
3
Customer reviews and ratings
Date:03 November 2011
Julie J
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
5out of5
"The flight to Hamburg was very good value for money, flight times were helpful, and this is a service I would use again."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: For the number of passengers, the process moved through with little problems and delays. The ground staff were friendly and helpful."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: I was disappointed not to see theLufthansa aircraft, which I had become accustomed to, however, the Eurowing aircraft was comfortable and effective in getting the passengers to their destinations in good time."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
"Luggage handling: There was absolutely no delays, again, the process moved through very well, the waiting time was to be expected."
Date:19 July 2011
Algynon
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"Plane broke down on the return flight from Hamburg missed a very important meeting in Manchester."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:25 December 2009
cristinadebufala
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft: